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HR & Client Experience Partner in CLIVE, Iowa at Connectify HR

Recently UpdatedIndustry: Education / Teaching / AdministrationJob Function: General BusinessEmployment Type: Full-TimeMinimum Education: None
Connectify HR
CLIVE, Iowa, 50325, United States
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Job Description

Position Description: ESSENTIAL DUTIES AND RESPONSIBILITIES:
Human Resources
• Conducts HR audit for new clients to ensure compliance.
• Completes HR audit of personnel files and policy and process compliance.
• Review client handbook, policies, job descriptions, and other HR documents as requested by client and create as needed.
• Provides HR consultation to clients' leadership and management team.
• Responds to Worksite Employee questions and concerns as needed.
• Assist Clients with HR employee communications as needed.
• Assists in the development of HR systems, processes, and tools for clients.
• Provides consultative and development of the following systems within the Employee Lifecycle:
o Talent Attraction – Onboarding program, offer letters, job descriptions, job postings.
o Talent Management-employee relations, EPLI claim administration, leave administration, compliance, performance management, engagement, and recognition.
o Talent Development-new employee orientation, compliance training, leadership development, and other HR training as requested.
o Talent Transitions-unemployment administration, separation letters, and exit interview templates. Completes HR audit of personnel files and policy and process compliance.
• Provides regulatory and compliance updates to clients and ensures clients' policies and practices are compliant.
• Conducts formal investigations and inquiries; administers employee grievance procedures.
• Maintains and updates employee handbook and policies as requested by client.
• Assist clients with using LMS, ATS, HRIS, and other applicable Connectify systems.
• Implements ATS, LMS, and background check support; provides training and resources on systems.
• Develops HR dashboard and delivers to clients quarterly
• Works with clients to define initial benefit contribution strategy.
• Creates benefit summaries, communication plans, and information for annual benefits renewal.
• Provides operations team with benefit information necessary to complete annual benefits renewal.
• Documents HR activity in CRM.

Client Experience
• Serve as main point of contact for all aspects of client relationship.
• Collaborates with internal teams for resolutions to client questions and concerns.
• Escalates service issues to HR & Client Experience Officer as needed.
• Plans, organizes, and facilitates regular meetings with clients.
• Actively participates in client implementation process including attending weekly client implementation meets
• Conducts onsite or virtual employee onboarding and benefit enrollment meetings during implementation process.
• Prepares summary report and dashboard for client quarterly meetings and reviews with HR & CE Officer.
• Tracks all service touchpoints in CRM.

EDUCATION, TRAINING, AND EXPERIENCE:
Required
• Bachelor's degree in business or human resource management or related field; or 3-5 years of equivalent experience
• 3 – 5 years of customer-facing experience
Preferred
• Must successfully pass and maintain PHR or SHRM-CP designation within one year of qualification to take exam

REQUIRED SKILLS:
• Ability to work under general supervision and work independently on projects.
• Utilize work experience and judgment to plan and accomplish goals. A moderate degree of creativity and latitude is expected.
• Professional interpersonal skills to establish and maintain effective relationships with Clients and team members in a timely and respectful manner.
• Professional written and oral communication skills.
• Ability to change priorities quickly based on Client and internal needs.
• Ability to adhere to strict confidentiality standards.
• Demonstrates outstanding judgement in providing HR counsel dealing with complex factors with which there is minimal or no precedent.
• Ability to present information to various groups in a variety of formats including large group presentations.

TOOLS, EQUIPMENT, AND SOFTWARE:
• Must be able to proficiently operate Windows PC with MS Office and MS Outlook
• Familiar use with HRIS, Applicant Tracking System, Learning Management System, Performance Management system and other HR-related programs
• Familiar use with Client Relationship Management systems

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
• Primarily indoor work in a remote office environment requiring long periods of sitting
• Frequent utilization of manual dexterity and visualizing of a computer screen
• Limited travel by vehicle and air to Client worksites as needed
• No unusual physical requirements

Job Location

CLIVE, Iowa, 50325, United States

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