Billing and Collections Manager at MED-EL Corporation – Durham, North Carolina

About the Company:

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.

Our Mission: Delivering leading-edge technology to restore hearing and empower connection.

About the Role:

If you love turning complexity into clarity and keeping the financial engine running smoothly, this role is for you. As our Billing and Collections Manager, you’ll lead the charge in optimizing the revenue cycle, from claims to collections, while developing a high-performing, engaged team. This is a hands-on leadership role where strategy meets execution, and where your expertise drives both operational excellence and exceptional customer experience.

Primary Responsibilities:

The Billing and Collections Manager oversees all aspects of the revenue cycle with focus on claims management, payment recovery, and follow-up. Responsibilities include, but are not limited to:

• Supervises staff and monitors employee performance; performs employee productivity audits.
• Assists the department management with Human Resources related issues, identifies staffing needs, interviews, and hires staff, and initiates disciplinary actions leading to termination when necessary.
• Works closely with management to ensure Revenue Cycle employees are kept up to date on changes in payor regulations (i.e., portal changes, methodology changes etc.), related fee schedules and process improvements.
• Ensures the field and Revenue Cycle employees are compliant within all Revenue Cycle workflows.
• Responsible for implementation and training of billing software and provides ongoing education as necessary.
• Provides on-going performance feedback, address problems, orients, and trains employees, verifies competency and identifies and suggest ways to develop skills.
• Works with department leadership to develop strategic plans and programs for the Revenue Cycle team and ensure that goals and objectives on the team are properly defined and clearly established.
• Monitors the workflow to achieve highest levels of productivity for an engaged workforce.
• Manages work queue performance by all parties, including departmental and third-party vendors.
• Ensures department is responsive to patient financial service needs and patient complaints are resolved.
• Provides communication on the methods and principles used for billing to the customer and resolves concerns.
• Serves as a liaison to multi-department contacts within MED-EL to ensure clarification and optimal communication.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer services.
• Collectively works with team(s) to meet organizational targets.

Position Qualifications:

• 5+ years of Revenue Cycle experience, required
• 3+ years of leading high functioning teams, required
• DME related experience, preferred
• Proficient with Revenue Cycle systems
• Understanding of CPT, HCPCS, and ICD-10 coding, electronic claims filing and billing systems, and Microsoft programs
• Demonstrated knowledge of insurance reimbursement
• Proficient in Microsoft Suite
• Ability to understand and follow HIPAA regulations
• Ability to work well under pressure and with minimal supervision
• Effective organizational, problem solving, critical thinking, creativity, project management, verbal and written communication skills
• Located in – or willing to relocate to – Durham, NC

What We Offer:

We know that benefits are important to you, and we offer a robust benefits package including:

Medical, dental, and vision coverage available, effective on the first day of the month following 30 days of active service.

• 401k Match
• Health Savings Account
• Short term and long-term disability paid by the company.
• Company paid life insurance with an option to purchase additional coverage.
• FSA Dependent Care
• Pet Insurance
• Critical Illness
• Accident Insurance
• PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays.
• Employee Assistance Program

MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.