IT Systems & Network Manager at Premier Community Supports LLC – Medford, Oregon

Location: Medford, OR (On-site)

About this Role

The IT Systems & Network Manager is responsible for maintaining, troubleshooting, and supporting the organization’s technical infrastructure, systems, and user environments. This role provides advanced technical support, assists with project planning and system improvements, and ensures reliable operation of networks, hardware, and software across the company.

This position serves as a technical resource capable of covering multiple IT support functions when needed and works closely with leadership, administrative teams, and external IT partners to maintain efficient and secure technology operations.

What You’ll Do

This position plays a critical role in maintaining the stability, security, and scalability of the organization’s technology environment ensuring employees have the tools and systems they need to operate efficiently and effectively.

IT Operations & Support

• Troubleshoot and resolve escalated issues across systems, networks, and software
• Provide advanced support for complex hardware, software, and connectivity challenges
• Respond to system outages and network failures to minimize downtime
• Track, analyze, and document incidents, including potential security risks
• Manage user accounts and oversee onboarding/offboarding processes
• Support system updates, hardware upgrades, and ongoing maintenance
• Perform secure data wiping and assist with equipment lifecycle management
• Conduct backup testing to ensure data integrity and recovery readiness

Project & Technical Development

• Assist with project planning, technical assessments, and implementation estimates
• Support infrastructure upgrades and continuous system improvements
• Develop scripts or automation tools to enhance efficiency (preferred)
• Collaborate with external IT vendors to resolve complex issues
• Maintain and improve technical documentation and procedures

Network & Infrastructure

• Troubleshoot and support network equipment and connectivity issues
• Assist with network installations, upgrades, and performance optimization
• Apply knowledge of cabling standards (Cat 5 vs. Cat 3) and performance capabilities (up to 1 Gbps)
• Plan cable routes using blueprints and network diagrams
• Diagnose connectivity issues related to cabling or installation errors

Cabling & Installation

• Support structured cabling installations and maintenance
• Run and pull Cat 5 cables through walls, ceilings, and conduits
• Install wall plates and patch panels
• Label, document, test, and certify cable runs
• Terminate cables using RJ45 connectors (T568A/T568B standards)
• Ensure clean, organized cable management

Knowledge, Skills & Abilities

• Proficiency with cabling tools, equipment, and testing devices
• Working knowledge of safety standards and structured cabling best practices
• Ability to support reliable, organized, and scalable network installations

Tools & Equipment Experience

• Hand tools (cable strippers, crimpers, screwdrivers, pliers)
• Power tools (cable pullers, drills)
• Testing equipment (cable testers, multimeters, tone generators, RJ45 tools)

Safety & Compliance

• Understanding of building codes and installation safety standards
• Knowledge of PVC, riser-rated, and plenum cable handling
• Adherence to best practices to minimize interference and ensure scalability

Qualifications & Experience

• Bachelor’s degree in Information Technology or related field (required)
• Prior management and leadership experience overseeing technical teams and projects
• Experience supporting multi-site or multi-service environments
• Experience with scripting or automation tools (preferred)

Certifications

• Relevant certifications preferred (e.g., CompTIA Network+, Cisco, structured cabling)
• Advanced certifications or graduate-level education strongly preferred

Additional Requirements

• Valid driver’s license, insurance, and reliable transportation
• Ability to work in office, server room, and facility environments
• Comfortable working in ceilings, confined spaces, and lifting equipment
• Willingness to travel as needed

Work Environment

• Office, server room, and facility-based work environments
• Hands-on cabling work in ceilings or confined spaces
• Occasional lifting of IT equipment
• Some travel may be required

What We Offer

• Health, dental, vision benefits available with 75% of employee cost paid by Premier
• Accrue up to 120 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Pay Period: 1st and 16th of the month
• Training and professional development opportunities
• A fulfilling role where your work truly makes a difference
• A collaborative team environment with supportive leadership and meaningful peer relationships