Donor Services Support Coordinator at Hillsdale College – Hillsdale, Michigan

Position Title: Donor Services Support Coordinator

Posting Number: S233P

Department: Contact Center

Position Type: Staff
Job Description: IntroductionThe Donor Services Support Coordinator will be responsible for daily interactions within the Hillsdale College Contact Center, encompassing both Institutional Advancement and Donor Services. They will be expected to coach and manage work center agents on the floor in relation to Donor Services. The Donor Services Support Coordinator will report to the Donor Services Support Manager. This position is a full-time employee of Hillsdale College. The position is a part of the staff of the Hillsdale College Contact Center.

SummaryManages the Hillsdale College Contact Center’s interactions with Donor Services and Institutional Advancement.
Essential Job Functions:

1. Assists contact center agents in answering gift questions
2. Handles Donor Service call escalation- thoroughly knowledgeable in general donations, gift and estate planning, and recurring gift programs, and receipts
3. Proficient in Donation software and CRM, Raise Donors, HubSpot, and Agent Portal
4. Handles Donor Services email box
5. Coaches and directs agents as necessary
6. Monitors software and key operational metrics throughout the day
7. Works in tandem with the Scheduling Manager to ensure best-fit schedules
8. Responsible for fulfillment reports for donor premiums.
9. Responsible for cataloging Brick donations and working with the engraver and maintenance to lay bricks.

Required Qualifications: Required Knowledge, Skills, and Abilities:

1. Self-starter, strong initiative, ability to work under tight timelines with minimal supervision
2. Strong institutional knowledge base, Well-developed teamwork habits
3. Critical thinking and problem-solving skills
4. Excellent organizational skills
5. Ability to adapt and support change
6. Maintain a calm demeanor under daily stresses
7. Possess an understanding of the Institutional Advancement process and workflows
8. Maintain an acceptable attendance record, be punctual, and meet deadlines
9. Possess a basic Systems Knowledge and Understanding
10. Must be proficient in office technology and computer software (Word processing, Excel, simple accounting, database management)
11. High School Diploma

Other Skills: Education and ExperienceBachelor’s degree and two to three years related experience and/or training. An equivalent combination of education and experience will be considered.

Physical Demands: Physical RequirementsAbility to read, write, hear, speak, see, and communicate effectively. Ability to operate basic office equipment, including photocopier, fax machine, adding machine, computer equipment, DVD player, display monitors, and the like. The position is primarily sedentary. Occasional lifting of office supplies, booklets, and other materials is necessary.
Open Date: 12/09/2025
Open Until Filled: Yes
Supplemental Questions:

Required fields are indicated with an asterisk (*).

Documents Needed To Apply (Required Documents & Optional Documents): Required Documents

1. Resume
2. Cover Letter

Optional Documents