GTM Ops Program Manager at Bazaarvoice – Remote

As a GTM Ops Program Manager, you’re essentially the strategic architect behind how we bring products to life. You’ll sit within our product organisation and act as the connective tissue between product management, engineering, marketing, sales, and client success. Your mission is simple but challenging: ensure that when we ship new value, the entire company is actually ready to handle it and our clients are ready to use it.

This isn’t a "check-the-box" project management role. It’s an operational leadership position that requires you to think critically, navigate the fast-paced world of SaaS, and stay relentlessly focused on what happens after a feature goes live.

• Drive operational readiness for the SaaS product lifecycle: You’ll partner closely with our product managers- who own the strategy and "what" we’re building- while you take the lead on the "how" of the rollout. You’ll own the operational roadmap from the initial concept through general availability (GA), ensuring the business is aligned every step of the way.

• Architect business readiness: This is about more than just sending a launch email. You’ll be responsible for making sure our sales, client success, and support teams aren’t just aware of a release, but are actually prepared with the workflows, training, and knowledge they need to be successful.

• Prioritize the portfolio: We move fast, and not every release can be a "grand opening." You’ll develop a framework to look at our schedule and decide which updates need a massive cross-functional push and which ones just need solid documentation. This helps the whole company focus their energy where it matters most.

• Focus on outcomes, not just dates: Your job doesn't end on launch day. You’ll stay involved to see if we’re actually hitting our adoption goals. If the data shows a feature isn't landing, you’ll be the one to investigate why- whether it's a training gap or a messaging issue- and help us pivot to get the results we need.

• Build our center of excellence: You’ll help us get better at what we do by refining our templates and best practices. As our business grows, you’ll ensure our go-to-market process evolves along with it.

• Solve problems across the business: You’ll often be the person in the middle when product, sales, and legal have different perspectives. We need you to facilitate those tough conversations and find resolutions at your level to keep things moving.

• Real-world SaaS experience: You’ve spent 3–5 years in product ops, GTM program management, or product marketing. You understand the specific friction points of bringing software to market and how to navigate them.

• Critical thinking: You can look at a product roadmap and immediately see the "ripple effects" it will have on a global team. You’re proactive about identifying who needs to be in the room before a problem even starts.

• A "readiness" mindset: You don't just "deliver" information; you ensure it's been digested. You have a track record of making sure the field (sales and CS) is actually confident and equipped for new releases.

• Ownership of the results: You feel a sense of responsibility for whether a feature is successful, not just whether it was on time. You’re comfortable using data to track performance post-launch.

• The ability to influence: You can hold senior leaders and cross-functional partners accountable. You aren't afraid to challenge a plan if you think it lacks clear value or the business isn't ready for it.

• Adaptability: You’re comfortable juggling multiple moving parts in a high-velocity environment and can stay organized when things are moving fast.