HR Service Delivery Representative - Tier 1 (Hybrid) at NAPA Management Services Corporation – Sunrise, Florida

Position Title: HR Service Delivery Representative - Tier 1 (Hybrid)

Location: Sunrise, Florida, United States of America

Description:
Position Requirements

Our NAPA Direct T1 Service Desk Representatives Service Delivery Specialists deliver high quality, personalized customer service in a team-based HR Shared Services environment focusing on providing accurate handling of all incoming HR, payroll, benefits and expense related inquires. Our customers include; active and terminated employees, managers and leaders, and Center of Excellence (COE) teams for HR and Finance.

PRIMARY RESPONSIBILITIES:

Provide outstanding customer experience in response to phone and online inquiries

Triage all case inquiries

Escalate more complex issues to Tier 2 or the appropriate COE as required

Resolve inquiries by accessing information in Workday, HR SharePoint, Conga contract management system, and NAPA Direct portal

Respond to phone or online help requests on navigating the HR Portal and other HR related systems

Complete Verifications of employment requests, as applicable

Partner with Payroll and other COEs, as appropriate to resolve issues

Assist in explaining policies and providing guidance on various HR, payroll, finance, and Workday processes.

Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

Review employee relocation expense reimbursement & coordinate payment with payroll

Process employee referral payments in Workday

Support employees through the Leave of Absence (LOA) process

Lead the repayment process between NAPA and employees; producing letters, communicating payments received and coordinating with collection agency

REQUIRED QUALIFICATIONS:

Associates Degree, Bachelor's Degree Preferred

1 Year Experience in HR Shared Service environment

Knowledge of HR, Payroll, Benefits concepts and terminology

Strong ability to grasp information quickly and probe effectively when required

Effective research, problem-solving and follow-through skills

Excellent organizational skills and the ability to prioritize requests and duties

Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences

Demonstrate strong customer service orientation

Ticket resolution

Confident phone presence

Strong attention to detail

Ability to remain positive under pressure

High integrity, sound judgment and discretion regarding the handling of confidential information

Flexibility to handle changing work demands

DESIRED QUALIFICATIONS:

Workday (HCM) and ServiceNow (Case management) knowledge/experience strongly preferred

TOTAL REWARDS:

Salary: $23-$26 hourly

Generous benefits package, including:

Paid Time Off

Health, life, vision, dental, disability, and AD&D insurance

Flexible Spending Accounts/Health Savings Accounts

401(k)

Leadership and professional development opportunities

EEO Statement
North American Partners in Anesthesia is an equal opportunity employer.