Strategic Account Manager - ClearCorrect - East Coast at Straumann Group – Boston, Massachusetts

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We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it.

This position will be responsible for supporting Strategic Accounts, existing and new. This segment is expanding rapidly and requires the attention and support of a focused key account manager. This role will coordinate and communicate the roll-out of initiatives for new and existing strategic accounts. This role must work closely with key stakeholders (internally and externally) to execute on agreement initiatives to ensure the highest quality customer experience. Collaboration with sales teams and internal departments will be essential. This individual will focus on supporting the Straumann Group Orthodontic business along with digital and Dental Monitoring. This role will also Coordinate Strategic Accounts Marketing, Training and Education initiatives across NAM.

Major Responsibilities of the Position:

• Have in-depth knowledge of Clear Correct products
• Monitor Strategic Account performance by group, by doctor, by region
• Maintain accurate account set up in CRM
• Maintain Strategic Account doctors and offices list (add and remove doctors as needed)
• Work with DSO team members, Clear Correct Sales managers and Territory managers to ensure Strategic Accounts are receiving appropriate service and support
• Coordinate and ensure the onboarding of new and/or updated agreements
• Coordinate the Strategic Accounts marketing initiatives per account and collaborate with marketing team to develop content per Strategic Account
• Coordinate the Strategic Accounts education initiatives and collaborate with Straumann education team to deliver tailored education for Strategic Account (as needed)
• Participate in regular sales meetings to update RSD/ISM and TMs on strategy, initiatives, and updates
• Provide training for doctors and staff as needed to support sales teams
• Support Inside DSO TM’s with providing leads, training, and support
• Attend DSO customer meetings as required
• Provide DSO training to TMs as required by RSD/ISM
• Support internal departments to manage agreement process
• Attend Strategic Account conferences as needed
• Regular use of all sales tools, such SalesForce CRM, to effectively plan and measure sales activities for DSO accounts
• Routinely maintain internal and external reports for DSO accounts
• 40% travel throughout North America (US and Canada) to include overnights
• Other administrative duties assigned

Minimum Qualifications:

• Bachelor’s degree OR 5+ years in a Customer Success or Practice Implementation role within a dental organization
• 5+ years of progressively responsible experience in a sales environment
• 3+ years of prior experience working in a dental or clinical environment

Preferred Qualifications:

• Demonstrated ability to effectively adapt to the needs of the overall DSO customers and strategy
• Highly collaborative and a strong consensus builder, capable of exercising positive influence in driving outcomes and negotiating solutions
• Strong written and verbal communication skills
• Ability to multi-task and work well under deadline pressure
• Demonstrated ability to be a team player and strong ability to collaborate with internal and external stakeholders
• Demonstration of the player/learner mindset
• Ability to learn and support new digital products and workflows

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: United States : Atlanta (GA) || United States : Baltimore (MD) || United States : Boston (MA) || United States : Charlotte (NC) || United States : Columbia (SC) || United States : Columbus (OH) || United States : Delaware || United States : District of Columbia || United States : Florida || United States : Georgia || United States : Indiana || United States : Kentucky || United States : Maine || United States : Maryland || United States : Massachusetts || United States : Michigan || United States : New Hampshire || United States : New Jersey || United States : New York || United States : North Carolina || United States : Ohio || United States : Pennsylvania || United States : Philadelphia (PA) || United States : Rhode Island || United States : South Carolina || United States : Tennessee || United States : Virginia || United States : Washington (DC)

Travel Percentage: 0 - 40%

Requisition ID: 20760

Base salary: $120,000+/Annually, commission potential up to $40,000 (100% on target achievement). The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position. Vehicle reimbursement plus mileage is also provided.

Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

• Very Competitive total compensation plans (some positions include discretionary performance bonuses or Performance Share Units).

• A 401(K) plan to help you plan for your future with an employer match

• Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.

• Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

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