Food and Beverage Manager at Charlestowne Hotels – Granville, Ohio

FOOD & BEVERAGE MANAGER: THE GRANVILLE INN

Who We Are

The Granville Inn is a historic property located in the heart of Granville, Ohio, proudly serving both our hotel guests and the wider Denison University community through our long-standing partnership. The Inn's food and beverage program reflects its heritage while embracing a modern approach to hospitality. The Food & Beverage leadership plays a critical role in bringing this vision to life each day.

The Role

The Food & Beverage Manager is responsible for leading all day-to-day food and beverage operations at the Granville Inn, ensuring exceptional guest experiences while maintaining strong financial performance, operational discipline, and team engagement.

This is a hands-on leadership role that requires active floor presence, clear communication, and the ability to coach and develop teams in real time. The Food & Beverage Manager partners closely with the General Manager, Director of F&B, Executive Chef, and broader leadership team to uphold service standards, support campus and community events, and continuously strengthen the Inn's hospitality culture.

Operations

• Lead daily food and beverage operations across all outlets, ensuring service, quality, and consistency standards are met
• Monitor sales, labor, and departmental performance
• Support profitability through effective scheduling, labor management, and cost control
• Ensure compliance with company policies, health and sanitation standards, and all local liquor laws
• Maintain departmental SOPs and ensure consistent training and adherence across the team
• Prepare and submit required reports accurately and on time
• Collaborate on menus and programming
• Maintain product consistency through ongoing inspections of food quality, portions, and presentation

Service & Guest Experience

• Maintain a strong floor presence during service periods
• Deliver a consistently warm, professional, and memorable guest experience
• Communicate daily with staff regarding menus, specials, service focuses, and guest expectations
• Oversee cleanliness, organization, and presentation of all front-of-house spaces
• Enforce uniform, grooming, and professional appearance standards
• Anticipate guest needs and resolve service issues with professionalism and care
• Build repeat business through genuine guest engagement and relationship-building
• Support and oversee special events and banquets to ensure seamless execution

Leadership, Culture & Team Development

• Recruit, train, develop, and retain a high-performing front-of-house team
• Set clear expectations and foster a culture of accountability, teamwork, and hospitality
• Provide ongoing coaching, feedback, and performance development
• Conduct performance reviews and support growth opportunities for supervisors and team members
• Collaborate effectively with culinary leadership to ensure aligned service and operational execution
• Promote employee engagement, recognition, and a positive work environment

Collaboration & Partnerships

• Work closely with the General Manager, Director of Food & Beverage, Executive Chef, Sales, and Banquets teams
• Support Denison University partnerships, campus events, and community programming
• Participate in leadership meetings and contribute to property-wide planning and initiatives

Qualifications & Experience

• Bachelor's degree preferred; equivalent experience considered
• Minimum of three years of food and beverage or restaurant management experience, preferably in a hotel or upscale dining environment
• Working knowledge of food and beverage operations, health department regulations, and liquor laws
• Proven ability to lead, coach, and develop teams
• Strong communication, organizational, and problem-solving skills
• High attention to detail with a focus on quality and consistency
• Computer proficiency required; experience with hotel systems preferred
• Flexible availability, including nights, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and move items up to 50 pounds
• Ability to navigate all areas of the hotel and food & beverage outlets