Front Desk Supervisor at ARA Hospitality Group – Upper Lake, California

Job Title: Front Desk Supervisor

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing a team of front desk agents.

Responsibilities:

- Oversee the daily operations of the front desk, ensuring a high level of customer service is provided to all guests

- Manage a team of front desk agents, providing guidance and support as needed

- Train new front desk agents on company policies and procedures

- Handle guest complaints and resolve issues in a timely and professional manner

- Maintain accurate records of guest information and room availability

- Assist with check-ins, check-outs, and room reservations as needed

- Ensure the front desk area is clean, organized, and presentable at all times

- Collaborate with other departments to ensure a seamless guest experience

Requirements:

- High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field preferred

- Minimum of 2 years of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity

- Excellent communication and interpersonal skills

- Strong leadership and team management skills

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in Microsoft Office and hotel management software

- Flexibility to work weekends, holidays, and varying shifts as needed

If you are a detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Front Desk Supervisor.