Vocational Services Coordinator at Ohio Valley Goodwill Industries Rehabilitation Center, Inc. – Cincinnati, Ohio

The Vocational Services Coordinator serves as the critical bridge between clients, regional employers, and state funding partners (OOD). This role balances active client advocacy with high-level administrative oversight to ensure program continuity and financial sustainability. Key priorities include securing and tracking authorizations, streamlining billable reporting via Brittco, and maintaining strong professional relationships with the business community to resolve placement concerns and mitigate job loss.

MINIMUM REQUIREMENTS:

EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS:

• High school diploma, GED, or equivalent Required
• Experience: Minimum of 2 years in vocational rehabilitation, social services, or a related administrative role.
• Technical Skills: Proficiency in Brittco software and Microsoft Excel is highly preferred.
• Knowledge: Deep understanding of OOD reporting requirements and authorization processes.
• Communication: Exceptional verbal and written communication skills, with the ability to navigate difficult conversations with employers and state partners.
• Organization: Must be a "process-oriented" individual capable of tracking multiple deadlines and financial data points simultaneously.

ESSENTIAL DUTIES:

Employer Relations & Client Advocacy

• Act as the primary liaison between employers and the agency to resolve issues or concerns regarding client placement and performance.
• Lead and facilitate Job Loss Meetings, developing strategies to mitigate employment barriers and support client retention.
• Represent the agency in professional settings to ensure client needs are met and billable milestones are achieved.

OOD Compliance & Authorization Management

• Manage the full lifecycle of OOD (Opportunities for Ohioans with Disabilities) authorizations, including requesting, tracking, and monitoring utilization.
• Audit and finalize all vocational reports to ensure they meet OOD quality standards before submission.
• Proactively identify expiring authorizations to ensure no lapse in billable services.

Operations & Financial Support

• Prepare and organize comprehensive reports for invoicing, ensuring all billable hours are captured accurately for the finance department (Alexis).
• Serve as the Brittco Subject Matter Expert, providing technical training and support to staff members to ensure data integrity.
• Maintain a "big picture" view of service delivery to maximize agency efficiency and revenue.

PERODICAL DUTIES:

• Provide leadership and mentorship to the coaching team regarding documentation and compliance.

• Serve as a backup Job Coach in emergency or "last resort" scenarios to ensure continuity of care for our clients.

WORK HOURS & BENEFITS

Now that supervisors know what’s required of them, here is where you may want to include details about your working hours and benefits. Highlight the possibility for flexible hours, seasonal requirements, or overtime options.

Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.