Student Intermediate Level at University of New Mexico – Albuquerque, New Mexico

Requisition ID: req36192

Working Title:
Student Intermediate Level

Position Summary:
**WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD**

Academic Technologies is seeking a highly skilled, detail-oriented student to serve as a Student Intermediate Level technician on the computer pod support team. This position focuses on advanced technical support, system maintenance, and deployment within computer classroom pods and SITES-managed environments.

This role is designed for experienced student technicians who can work independently on complex technical issues while also supporting the technical development of other student staff. The Student Advanced Level reports directly to the SITES Supervisor and works closely with Supervisors and Leads to support infrastructure, troubleshoot escalated issues, and assist with technical implementations.

Successful candidates will demonstrate strong technical problem-solving ability, attention to detail, and the ability to execute tasks with minimal supervision.

This position is responsible for handling advanced technical tasks, supporting system-level troubleshooting, and assisting in the deployment and maintenance of lab and classroom technologies. This role also contributes to improving team-wide technical consistency by assisting with training, support and knowledge sharing.

Duties and responsibilities include:

Provide advanced troubleshooting and resolution for hardware, software, and classroom technology issues

Handle escalated tickets and complex technical problems beyond standard SCON support

Assist with imaging, deployment, and configuration of computers and lab systems

Perform routine system maintenance, updates, and testing to ensure optimal performance

Support implementation of new technologies, software rollouts, and classroom upgrades

Monitor system performance and identify recurring issues or areas for improvement

Document technical procedures, troubleshooting steps, and system configurations

Assist in maintaining inventory and tracking of equipment and technical assets

Work closely with Supervisors to support operational needs and technical initiatives

Ensure all work is completed in alignment with department standards and best practices

Technical & Training Support Responsibilities

Assist in developing and refining technical documentation, setup guides, and troubleshooting workflows

Provide guidance and informal training to SCON staff on technical procedures and best practices

Support onboarding of new student technicians by demonstrating tools, systems, and workflows

Help identify common knowledge gaps and contribute to improving training materials

Collaborate with supervisors and leads to ensure consistency in technical processes and standards

Submit key and code requests as necessary to support lab access and operations.
Campus:
Main - Albuquerque, NM

Department:
IT Academic Technologies (321A)

Employment Type:
Student Employment

Status:
Non-Exempt

Pay:
18.00 Hourly

For Best Consideration Date:
4/7/2026

Application Instructions:
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
**ALL APPLICANTS MUST SUBMIT A RESUME & COVER LETTER**Minimum Qualifications: Equivalencies not found for this position