Customer Service Representative at Kennebec Pharmacy HomeCare – Augusta, Maine

Position Summary

We are seeking a compassionate and detail-oriented Customer Service Representative to assist patients and customers in selecting and obtaining home medical equipment and supplies. This role plays a vital part in ensuring customers receive the right products, understand their use, and have a smooth experience from inquiry to billing.

Key Responsibilities

Assist walk-in and phone customers in selecting appropriate medical equipment and supplies based on their needs Ensure proper fitting, and provide instruction on safe use and maintenance of equipment Obtain and verify referral information via phone and fax for home medical equipment orders Contact physicians as needed to clarify prescriptions and equipment orders Refer clinical questions or concerns to appropriate healthcare professionals Manage inventory by ordering, stocking, and assembling products as needed Maintain inventory records using the CPR+ system

Qualifications

Education & Experience:

High school diploma or equivalent required 2 years of experience in customer service or customer relations in a medical setting preferredExperience in healthcare or home medical equipment preferred Experience with health insurance claims processing strongly preferred Skills & Abilities:

Strong verbal and written communication skills Ability to exercise sound judgment and problem-solving skills Comfortable using computers and data systems Knowledge of payer guidelines (Medicare, Medicaid, Managed Care) is a plus

This position requires in-person customer interaction and administrative responsibilities in a retail setting. This position is Monday-Friday, 8:00 am to 5:00 pm in Augusta.

Why Join Us?

Meaningful work supporting patient care and well-being Collaborative team environment Opportunities to grow within the healthcare field