Sales Support in Richmond, Virginia at Tate Engineering Systems Inc
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Job Description
The Sales Support Representative is the interface between our organization and our clients.
ANSWER all customer questions regarding accounts, products and services via email or phone.
PROCESS issues of varying complexity to include delivery inquiries to error resolution
PARTICIPATE in meetings as scheduled
DATA entry into various systems (Salesforce, ServiceMax, etc.)
ACKNOWLDGE and work cases as FIFO
PROCESSING quotes and tech leads
Self Management: Prioritize and complete tasks, delivering desired outcomes within allotted time frames. Initiate and sustain momentum without external stimulation.
Accountability: Answerable for personal actions and results as well as those of others under direct supervision.
Personal Development: Learn and implement new ideas, methods and technology
Integrity: Honest and conducts self with highest degree of integrity at all times.