Fully Remote | Customer Support – Booking Vacations at Destination Knot – Chicago, Illinois

Position Overview:

We are seeking reliable and service-oriented individuals to join our team in a fully remote Customer Support Booking Vacations role. This position focuses on assisting clients with coordinating vacation arrangements, confirming reservations, and ensuring a smooth booking experience.

This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.

Key Responsibilities:

Assist clients with researching and booking vacation packages, hotels, and cruises

Provide support during the reservation and confirmation process

Respond to client inquiries regarding travel details and requirements

Review booking information for accuracy, including dates and traveler information

Maintain organized records of client reservations and communications

Offer follow-up support before and after travel

Qualifications:

Strong written and verbal communication skills

Customer-focused mindset with attention to detail

Comfortable using online systems and digital platforms

Ability to work independently in a remote environment

Previous customer service or hospitality experience is helpful but not required

What We Offer:

Structured onboarding and step-by-step training

Access to travel booking tools and supplier resources

Flexible fully remote work environment

Supportive and collaborative team culture

Ideal Candidate:

This role is ideal for individuals seeking remote customer support work, those exploring entry into the travel industry, or professionals with a background in hospitality or service-oriented roles.