Assistant Manager - Multifamily in Ames, Iowa at Artisan Management Group

Who We Are

ARTISAN is a growing multifamily investment and property management company focused on creating communities where people are proud to live and work. We own and operate apartment communities across the Midwest and are known for our strong operational standards, collaborative culture, and people-first mindset.

We’re a team of driven, approachable professionals who move quickly, communicate openly, and support one another. We take our work seriously, but we believe work should still be enjoyable. At ARTISAN, you’ll find a culture that values accountability and results, encourages learning and growth, and appreciates a good laugh along the way.

Core Values in Action

At ARTISAN, our team members are guided by five Core Values that define how we work and serve our communities.

• Empowerment: We provide clear direction, share knowledge, and support one another so every team member has the confidence and tools to succeed.
• Integrity: We lead with consistency, accountability, and professionalism, upholding ARTISAN’s standards, policies, and commitments in everything we do.
• Compassion: You approach residents and team members with empathy and respect, recognizing the challenges that transitions can bring and supporting others with patience and understanding.
• Stewardship: We take pride in protecting ARTISAN’s assets, reputation, and resources through thoughtful decisions, strong performance, and attention to detail.
• Community: We build trust, collaborate openly, and create a sense of belonging — fostering a culture where people feel connected, supported, and proud to be part of ARTISAN.

Summary of Position

The Assistant Community Manager is accountable for providing support to the site team, including but not limited to leasing activity, occupancy, maintenance performance, rent collections, and financial performance and reporting. An exceptional Assistant Community Manager effectively manages their time and coordinates the on-site team, activities, and available resources to accomplish community objectives set forth by the Community Manager.

Principal Accountabilities

• Conduct all business in accordance with ARTISAN policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
• Assist the site team in budget adherence set forth by the Community Manager and the Regional Manager.
• Serve as the first point of contact for resident questions and relations.
• Ensure that all rents are collected when due and posted in a timely manner. Ensure all bank deposits are made in a timely manner and deposits are reported to the corporate office daily.
• Resolutely pursue past due rent collections via frequent follow up, performing evictions, liens, and monetary judgements as necessary.
• Regularly inspect community to ensure cleanliness, proper signage, safety, and overall exceptional curb appeal and presentation.
• Perform inspections for move outs and move ins.
• Conduct market research to accurately and competitively price rental rates and amenities.
• Ensure lease files are complete and executed properly.
• Attend scheduled ARTISAN management meetings, training and special events.
• Submit required reports to Regional or Community Manager as scheduled.
• Closely monitor CRM systems and lead generation to ensure timely follow-up with leads.
• Show apartment homes to prospective residents.
• Screen rental applications to ARTISAN Community standards.
• Represent the company in a professional manner at all times.
• Perform other related duties and responsibilities as needed.

Physical Demands of the Position

The Assistant Community Manager will be exposed to the constant activity that requires intermittent standing, walking, climbing stairs, and crouching. The Community Manager should maintain a working knowledge of OSHA guidelines and follow any procedures set forth to protect the health and safety of the on-site staff, the community, the residents, and themselves.

Requirements

• High school diploma or equivalent; College-level education highly preferred.
• 1+ years of on-site Leasing, Assistant Manager, or Property Manager roles.
• Strong computer proficiency including electronic communications, CRM, Microsoft Office, Microsoft Excel, Microsoft Outlook, Property Management Software (AppFolio preferred).
• Industry designations preferred, or willing to maintain. (CAM, CAPS, CPM, Real Estate License)