Senior Customer Accounts Manager in Monterey, California at Central Coast Community Energy

Central Coast Community Energy (3CE) is seeking a driven Senior Customer Accounts Manager to join our team!

Apply immediately as this posting may close once sufficient applications are received.

Annual Salary Range: $96,371.65 - $148,264.07
FLSA Status: Exempt
Location: Monterey, CA
A hybrid or 9/80 schedule option may be available at the discretion of 3CE.

ABOUT THE POSITION:
The Senior Customer Accounts Manager works under the direction of the Manager of Customer Accounts and Services and is responsible for building and nurturing lasting relationships with Central Coast Community Energy’s key customer accounts and municipal customers. The Senior Customer Accounts Manager will ensure customer satisfaction and retention and understand key account customer needs related to billing, expansion, corporate sustainability, and 3CE’s energy programs. The Senior Customer Accounts Manager shall maintain positive relationships with 3CE customers and assist with relevant re-enrollment activities and customer outreach as necessary. The Senior Customer Accounts Manager will support strategic outreach to 3CE’s municipal partners, large customers, and other customer engagement within the assigned service area. Individuals in these classifications must help manage customer relationships with City and County agencies that form the 3CE JPA and various commercial and industrial accounts in our service area, typically in the agriculture, mining, wastewater treatment, and healthcare industries.

THE IDEAL CANDIDATE:
The ideal candidate will maintain regular communications with key customers, identify and address customer relationship issues as they arise, and provide value to the customer through the promotion of 3CE programs, explanation of charges, analysis of consumption and cost, and knowledge of current energy policy and regulatory matters. The ideal candidate will develop trusted relationships with governmental, business, and community leaders in our service area and is self-directed, navigates difficult conversations with grace, and can represent 3CE with skills related to customer account management

ABOUT US!
3CE is a Community Choice Aggregation agency established by local communities to source clean and renewable electricity at responsible rates for more than 1.2 million residential, commercial, and agricultural customers throughout Monterey, San Benito, Santa Cruz, San Luis Obispo, and Santa Barbara counties. 3CE is locally controlled and governed by board members who represent the communities served by the agency.

3CE is committed to reducing greenhouse gas emissions through local control of utility-scale renewable electricity generation, investment in new renewable power projects, and the implementation of innovative energy programs that facilitate the electrification of transportation and the built environment. 3CE promotes long-term electric rate stability and energy security while reducing reliance on fossil fuels and stimulating the local economy.

• Manage strategic accounts, including large commercial, industrial, and municipal customers.
• Primary point of contact for key commercial accounts.
• Stay informed and educated about current and upcoming utility rates and rate design relative to commercial, industrial, and municipal customers.
• Responsible for the retention of key commercial customers within assigned service area.
• Identify, advocate for, and support the implementation of measures to enhance services provided to 3CE’s customers.
• Provide updates regarding both 3CE and broader Community Choice Aggregation operations to key customers.
• Identify and recommend solutions to increase customer retention and customer satisfaction with 3CE service.
• Provide utility cost and consumption analysis for strategic accounts.
• Provide support and guidance to customers on account or program related issues.

Knowledge of:

• Electric utility rules, tariffs, rate design, and operations.
• Knowledge of account services, customer service, and energy programs .
• Advanced principles of customer service.
• Principles and practices of communication.
• CRM, Salesforce, ClickUp, Microsoft Office Suite (Word, Excel, and PowerPoint) and Adobe Acrobat.

Ability to:

• Interact effectively with city and county agencies, commercial and industrial customers, local community groups and organizations
• Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels
• Exercise sound judgment, creative problem solving, and business awareness
• Manage projects and time efficiently; adept at prioritizing in a fast-paced environment
• Be self-motivated with a strong drive to retain and build customer base, track and resolve issues quickly and effectively
• Take responsibility and work independently, as well as coordinate team efforts
• Demonstrate patience, tact, and courtesy with a variety of customers and personalities.

Education and Experience: Any combination of training, education, and experience that provides the knowledge, skills, and abilities to perform the duties of the position is qualifying.

Education: Bachelor's degree from an accredited college or university in Business Administration, Communications, or a related field.

Experience: Four (4) years of experience in Account Services, energy industry operations, and/or commercial account management, Business-to-Business Sales.

Licenses: Possession and continued maintenance of a valid class C California driver’s license, safe driving record, and evidence of insurance.

3CE RESERVES THE RIGHT TO CLOSE THIS RECRUITMENT AT ANY TIME BASED ON THE NUMBER OF APPLICANTS.

HYBRID WORK SCHEDULE AS DESIGNATED BY CEO: Current remote workdays are scheduled on Mondays and Thursdays OR Employee may elect to work a 9/80 work schedule with alternating Fridays or Mondays off.

BENEFITS: 3CE offers a competitive benefits structure to its full-time employees.

RETIREMENT: Employees contribute 10% of their salary on a pre-tax basis towards the PARS retirement system, and the employer contributes 10% towards PARS.

HEALTH INSURANCE: 3CE pays 90% employer paid coverage for employee plus family coverage. 100% employer paid for single coverage towards medical, dental, and vision. 3CE contributes up to $2400 annually towards flexible spending benefits and $3600 towards HRA.

HEALTH & WELLNESS: 3CE contributes $1,000 per fiscal year for health, wellness and EV reimbursement.

DEFERRED COMPENSATION: 3CE offers 457 deferred compensations.

PTO: 180 hours annually on an accrual basis per pay period.

CELL PHONE ALLOWANCE: This position is eligible for a cell phone allowance of $50.00 monthly.

APPLICATION AND SELECTION PROCESS:

To be considered for this exciting opportunity, please submit a cover letter and resume via www.governmentjobs.com. Candidates who fail to submit a complete application packet by the closing date will not be considered or move forward in the selection process. 3CE is not responsible for the failure of internet forms and/or email transmission in submitting your application packet.