Assistant Manager Virtual Branch in North Liberty, Iowa at GreenState Credit Union

The Assistant Manager Virtual Branch supports the success of GreenState’s Virtual Branch by overseeing daily operations, developing staff, and ensuring outstanding service delivery across digital and phone channels. This role provides next-level support for escalated member interactions, drives sales performance, and fosters a culture that aligns with GreenState’s mission, vision, core values, and Member Experience Standards.

GreenState Culture:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Hours:

M-F 8-5:30
2-3 Saturdays a month from 8:30-12:30

Salary range position is $71.944.86 - $84,112.08 with a monthly incentive opportunity and a progressive benefits package.

1. Minimum of four (4) years of financial institution experience with knowledge of all GreenState accounts and products, or other related communication center and/or financial institution background.
2. Must have one (1) to two (2) years supervisory experience.
3. Proven sales experience with consistent achievement or surpassing targets.
4. Strong knowledge of retail banking products and services, particularly in digital and phone-based channels.
5. Familiarity with Salesforce, loan and deposit core systems, and call center phone systems.
6. Proficiency in Microsoft Office applications.
7. Excellent verbal and written communication skills with the ability to deliver constructive feedback, resolve conflict, and foster collaboration.
8. Skilled in performance management, coaching, and mentoring.
9. Capable of delivering feedback constructively and conducting performance reviews.
10. Regular and punctual attendance required.
11. Must be bondable and registered under the S.A.F.E. Act.