Customer Service Representative in Independence, Ohio at MKB

At MKB Company, we’re more than just a manufacturer — we’re a team committed to innovation, customer service, operational excellence, and building strong relationships with our customers and each other.

As we continue to grow nationwide, we’re looking for a motivated, detail-oriented, and customer-focused Customer Service Representative (CSR) to join our team. This is an opportunity to be part of a collaborative, fast-paced environment where your work directly impacts customer satisfaction and business success.

If you enjoy solving problems, staying organized, working with multiple teams, and being the person customers can count on — we’d love to hear from you.

**This position can be based at one of our locations or remote based depending on the candidate.

As a CSR, you’ll play a key role in delivering an exceptional customer experience from order entry through delivery. You’ll partner closely with Sales, Operations, Logistics, and Accounting to ensure orders are processed accurately, deliveries stay on track, and customers receive timely communication and support.

• Manage customer orders from start to finish, ensuring accurate order entry, confirmations, updates, and follow-through
• Serve as a trusted point of contact for customers via phone, email, and in person
• Coordinate with Sales, Production, Logistics, and Accounting teams to resolve issues and support customer needs
• Arrange shipments and deliveries while proactively communicating ETAs, changes, and updates
• Monitor open orders and identify potential delays or risks before they become problems
• Maintain accurate records and customer information within ERP/CRM systems
• Support inventory checks, lead-time updates, billing inquiries, and account setup activities
• Build product knowledge and confidently assist customers with questions and solutions
• Contribute ideas for process improvements and operational efficiencies
• Help support a positive, team-oriented culture focused on service and accountability

• Stable and growing company with nationwide operations
• Collaborative team environment where your voice matters
• Opportunity to learn multiple aspects of the business
• Fast-paced role with variety and daily interaction
• Career growth potential within operations, sales support, logistics, and customer service
• Work alongside experienced leaders and cross-functional teams
• Competitive compensation and benefits package

• High school diploma or equivalent required; Associate degree preferred
• 1–3 years of office, administrative, customer service, order management, or inside sales experience
• Experience with ERP/CRM systems and Microsoft 365 (Excel, Outlook, Word, PowerPoint)
• Strong communication and relationship-building skills
• Highly organized with strong attention to detail
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Problem-solving mindset with a proactive approach
• Bilingual English/Spanish is a plus
• Mechanical or technical aptitude is helpful but not required

You thrive in a team environment, communicate professionally, and take pride in delivering excellent service. You enjoy staying organized, solving problems, and helping customers while keeping operations running smoothly behind the scenes.

• Ability to sit and work at a computer for extended periods
• Frequent communication via phone, email, and in-person interaction
• Occasional walking through warehouse or production areas
• Ability to occasionally lift up to 25 lbs.

MKB Company is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. We provide reasonable accommodations throughout the hiring process and employment relationship consistent with applicable law.