Senior Scaled Customer Education Specialist in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Scaled Customer Education Specialist based in United States.

This role offers the opportunity to shape how thousands of customers learn, adopt, and maximize value from a leading connected-operations technology platform.
You’ll focus on commercial and mid-market customers, delivering scalable education through digital programs, live webinars, and cohort-based training.
You’ll transform complex product concepts into clear, practical learning experiences that accelerate customer adoption and success.
The position combines facilitation, instructional design, content development, customer engagement, and data-driven program optimization.
You’ll collaborate closely with Customer Success, Product, and Education teams to identify knowledge gaps and create impactful learning solutions.
You’ll work in a fast-paced, innovative environment where experimentation, AI-enabled tools, and continuous improvement are encouraged.
This is a remote US opportunity, excluding the San Francisco Bay Area, NYC Metro Area, and Washington, D.C. Metro Area.

• Build, deliver, and facilitate scalable one-to-many and cohort-based customer education programs, guiding customers through structured learning journeys from onboarding to advanced product adoption.
• Design innovative learning experiences that combine digital and physical assets with live sessions and community engagement.
• Create, maintain, and adapt training materials, presentations, job aids, video tutorials, and other learning resources based on product updates and audience needs.
• Leverage AI tools, community platforms, webinar technologies, and other internal or external solutions to enhance training quality, engagement, and scalability.
• Develop strong product expertise and confidently address a broad range of customer questions during live training sessions.
• Own live-session logistics, including registration, delivery, Q&A facilitation, polling, and post-session follow-up resources.
• Partner with Customer Success and Education stakeholders to shape training content and incorporate feedback from customer interactions.
• Identify recurring knowledge gaps across commercial and mid-market customer groups and work with Product and Customer Success teams to address them through targeted programming.
• Analyze engagement and impact data to evaluate program effectiveness and continuously improve content and delivery.
• Champion a customer-first, growth-oriented, inclusive, collaborative approach while supporting the continued expansion of scalable customer education programs.

• 3–4 years of experience in teaching, training, customer education, or a related field, including at least 1 year delivering one-to-many or scaled learning programs.
• Proven experience delivering large-scale training programs, live webinars, or virtual instructor-led training to external audiences.
• Excellent communication, presentation, facilitation, and interpersonal skills, with the ability to make complex technology concepts clear, compelling, and accessible.
• Experience developing digital learning assets such as video tutorials, job aids, presentation decks, and other educational materials using AI models, authoring tools, and editing platforms.
• Working knowledge of instructional design principles, including defining learning objectives and structuring effective learning journeys.
• Strong ability to independently learn new products and technologies and translate complex functionality into practical customer guidance.
• Analytical mindset with experience using engagement and impact data to identify trends, evaluate effectiveness, and improve educational programs.
• Strong prioritization and organizational skills, with the ability to manage multiple programs and sessions simultaneously while maintaining accuracy and polish.
• Ability to work effectively both independently and collaboratively with cross-functional teams.
• Familiarity with webinar and virtual classroom platforms, LMS and community platforms, and customer education content-development tools is a plus.
• Experience with SaaS product training is advantageous.
• Curious, adaptable, and comfortable experimenting with AI and emerging technologies to improve learning experiences and operational efficiency.

• Annual base salary of $80,622.50–$121,950 USD, with actual compensation varying based on location, knowledge, skills, and experience.
• Performance-based bonus or variable compensation and equity eligibility for applicable roles.
• Flexible, employee-led remote working model.
• Professional development stipend to support continued learning and career growth.
• Comprehensive health benefits and parental leave programs.
• Support for long-term professional and personal well-being.
• Opportunities to work on technology that contributes to safer, more efficient, and more sustainable physical operations.
• Collaborative and inclusive culture emphasizing customer success, ownership, curiosity, growth, and teamwork.
• Remote eligibility across the United States, excluding the San Francisco Bay Area, NYC Metro Area, and Washington, D.C. Metro Area.
• Candidates must have the legal right to work in the United States.