Customer Service Representative in Appleton, Wisconsin at Swagelok Minnesota

Are you a customer-focused professional who enjoys building relationships, solving problems, and making sure customers have a great experience? We are seeking a Customer Service Representative to join our team in Appleton, Wisconsin. You’ll work from our newly renovated office alongside a supportive team that works together, owns mistakes, and is committed to creating a world-class experience for every customer.

We are an authorized sales and service center for Swagelok Company and have proudly been in business since 1966. We provide high-quality components, custom assemblies, and technical expertise to a wide range of industries. As a growing, values-based company, we emphasize teamwork, transparency, intentional decision-making, and continuous growth. We invest in our people through training and development and provide opportunities to make a meaningful impact.

In this role, you’ll be a key resource for our customers, managing quotes and orders, responding promptly to requests, providing accurate delivery information, and serving as the primary resource for walk-in customers. You’ll build strong customer relationships that help retain and grow business while proactively addressing issues and identifying opportunities. We’re looking for someone with a customer-first mindset, strong problem-solving and collaboration skills, and a professional presence who genuinely enjoys connecting with people.

The ideal candidate has 1–3 years of foundational B2B customer service experience, along with familiarity with an ERP system and proficiency with Microsoft Windows and Office applications. Accuracy, responsiveness, organization, and a willingness to take ownership are important to success in this role.

We offer a comprehensive benefits package including medical, dental, and vision insurance; highly competitive paid time off and sick time; 10 paid holidays; an incentive reward plan; HSA employer contributions; life insurance; short- and long-term disability coverage; and a 401(k) plan with company match.

If you’re ready to join a great team, build meaningful customer relationships, and grow with a company that values its people, we’d love to hear from you. Click to complete our quick, 3-minute application, and we’ll follow up with you soon.

Position Summary:

Customer service representatives provide support for customers including, but not limited to preparing quotes, processing orders, and processing product returns. Build relationships with both internal and external customers by providing world-class customer service.

Essential Duties & Key Responsibilities:

• Accurately and efficiently process customer transactions, including quotes, orders, returns, and related documentation.
• Provide accurate pricing, product availability, and lead time information for standard, regional, and non-Swagelok products.
• Serve as the primary point of contact for walk-in customers by providing a professional, welcoming experience, assisting with product selection, preparing products for pickup, processing orders, and completing transactions.
• Respond promptly to customer inquiries via phone, email, and in person while delivering exceptional customer service and working to resolve issues and maintain customer satisfaction.
• Develop product knowledge to educate customers on product features, benefits, terminology, and basic applications, providing technical support as appropriate.
• Communicate effectively with customers, outside sales, warehouse, and other internal teams to ensure accurate order fulfillment and timely resolution of customer needs.
• Demonstrate and uphold Swagelok's Core Values in all customer and team interactions.
• Participate in required training and continuously develop product knowledge, systems expertise, and customer service skills.

Experience:

• High School diploma or equivalent required
• Minimum one year in a customer facing role
• Preferred B2B support over the phone

Skills:

• Proficient in Microsoft Office Suite; Excel and Outlook specifically
• Excellent communication skills through multiple media
• Detail oriented
• Desire to learn and grow capabilities
• Team focused
• Growth Mindset