Senior Director of Field Service in Marietta, Ohio at Qualdoc, LLC

Location: Marietta, OH
Job Type: Direct Hire
Pay: Starting at $180,000 annually (higher compensation may be available based on experience)

We are seeking an experienced Senior Director of Field Service to lead and grow a field service organization supporting electrical infrastructure and mission-critical environments.

This leadership role will focus on building scalable service systems, developing preventative maintenance programs, managing service operations, and leading high-performing technical teams. The ideal candidate will be both a strategic leader and a hands-on problem solver with extensive experience in power distribution equipment and data center environments.

• Build and scale a high-performing field service organization
• Develop and implement preventative maintenance programs across multiple product lines
• Establish and manage service-level agreements (SLAs), key performance indicators (KPIs), and operational performance metrics
• Manage the department's profit and loss (P&L), including budgeting, forecasting, revenue, and profitability
• Lead commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair activities
• Build documentation libraries, certification programs, and standardized operating procedures
• Recruit, develop, and retain technical field personnel
• Manage customer escalations and maintain executive-level customer relationships
• Build and manage relationships with third-party service partners
• Provide hands-on technical support and troubleshooting when needed
• Collaborate with leadership, engineering, and operations teams to support business growth

• 10+ years of progressive leadership experience in field service, electrical infrastructure, power distribution, mission-critical facilities, or a related industry
• Experience building or significantly scaling a field service organization
• Previous responsibility for a service P&L, including budgeting, forecasting, revenue, gross margin, staffing, and profitability
• Experience developing and managing preventative maintenance programs and service agreements
• Experience establishing and managing SLAs, KPIs, field service metrics, and operational performance reviews
• Significant experience with low- and medium-voltage power distribution equipment, including:
  • Switchgear
  • Switchboards
  • Power Distribution Units (PDUs)
  • Transformers
  • Static Transfer Switches (STS)
• Strong experience supporting data centers and mission-critical facilities
• Experience managing internal field service teams and third-party service partner networks
• Proven ability to recruit, organize, lead, and develop technical field personnel
• Strong financial and commercial business acumen
• Experience managing customer escalations and executive-level customer relationships
• Strong understanding of commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair processes
• Excellent written and verbal communication skills
• Ability to thrive in a fast-growing environment
• Willingness to travel regularly

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Business, Operations, or a related field (or equivalent industry experience)
• Experience leading a national or multi-regional field service organization
• Experience developing recurring service agreements or aftermarket service businesses
• Experience with mission-critical commissioning environments
• Experience implementing field service management systems, CRM platforms, service ticketing systems, installed-base tracking, and service analytics

• Approximately 25% travel
• Up to 50% travel, depending on the candidate's location