Receptionist in Xenia, Ohio at Essential Veterinary Partners LLC

Company Description
Pony Express Veterinary Hospital has been a part of the Xenia community for many years, caring for its animals like family. Whether a patient has paws, claws, or hooves, we treat dogs, cats, and horses alike with the same compassion and skill, because to us, love knows no size. We're passionate animal lovers who happen to be highly skilled veterinary professionals, and we believe in caring for both you and your pet like our own. We spend extra time with our clients, we go the extra mile, and we give every patient our best, every single time. If you'd love to be part of a team that treats pets and people like family, we'd love to meet you.

Position Summary
As our Veterinary Receptionist, you are the first point of contact for clients and their pets. You'll manage front-desk operations, schedule appointments, handle client communications, and support our clinical team; all while creating a calm, friendly experience for anxious pets and worried owners.

Key Responsibilities

Greet clients and patients warmly as they arrive, and check them in and outAnswer and manage a multi-line phone system, returning calls and responding to client inquiriesSchedule, confirm, and reschedule appointments, surgeries, and follow-upsProcess payments and invoices, and handle basic billing questionsMaintain accurate client and patient records in the practice management systemRelay client concerns and information to veterinarians and techniciansManage incoming and outgoing communications (email, texts, prescription refill requests)Keep the reception area clean, organized, and welcomingHandle sensitive situations (sick pets, grieving clients) with empathy and professionalismSupport the clinical team with administrative tasks as needed

Qualifications

High school diploma or equivalentPrevious receptionist, customer service, or veterinary/medical office experience preferredStrong communication and interpersonal skillsComfortable working in a fast-paced environment with animals presentProficient with computersExcellent organizational skills and attention to detailGenuine love for animals and compassion for their ownersAbility to remain calm and professional in emotional or high-pressure situations

Preferred (Not Required)

Experience with veterinary practice management softwareKnowledge of common veterinary terminologyComfort around large animals such as horses (a plus, given our patients)

Benefits

401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurance

Experience

Veterinary clinic: 1 year (Preferred)

Work Location: In person