Project Employee - Language Access Technical Trainer in Spokane, Washington at City of Spokane

NATURE OF WORK:
Under the direction of the Office of Web Services, this professional level temporary position will work closely with the Office of Civil Rights, Equity, and Inclusion Language Access Coordinator to plan and deliver trainings on technical tools that have been developed for language access. This position will help to ensure that all programs and departments stay in compliance with federal and state civil rights laws, and that culturally and linguistically appropriate service standards and best practices are maintained.

SUPERVISION:
General objectives are established and work is performed under the general direction of the supervisor. May manage projects and provide work program direction, including working with project team members.

• Develops technical tools for language access and provides support to staff in implementing those tools.
• Designs, develops, and delivers training programs for navigating language access resources.
• Provides technical expertise and input related to implementation of language access tools, trainings, and other resources.
• Maintains and engages in constant iteration for improvement of training programs as additional tools and resources are identified.
• Provides training and technical assistance to POS agencies to ensure best practices in providing culturally and linguistically appropriate services (CLAS).
• Provides training on translation or interpretation services as needed for department programs.
• Performs related work as required.

• Previous experience as a technical trainer or a similar role.
• Knowledge of the various means of information delivery, including, but not limited to, newsletters, internet, social media, television and radio, and a high degree of proficiency in utilizing these.
• Knowledge of various learning styles and ability to adapt trainings to the needs of different learning styles.
• Ability to interpret general directions and develop these into specific programs.
• Ability to think creatively and be innovative in problem solving.
• Ability to communicate, both verbally and in writing.
• Ability to express technical data and conclusions in oral and written form for public consumption.
• Ability to manage several projects simultaneously.
• Ability to work with City departments, community groups, agencies and individuals to deliver effective trainings.
• Ability to use a personal computer with word processing, database, spreadsheet, and graphic/presentation software programs.
• Skill in planning and organization.

• Any combination of education, training and experience equivalent to a bachelor’s degree in communication, computer science, Information Technology, interpreting & translation field, public relations, education, or related field.

• Two years of experience in planning and delivering technical trainings or programs to a diverse population of individuals and/or departments.
• Applicants must possess a driver’s license or evidence of equivalent mobility.