Customer Service Representative - hourly contract in Geneva at Jet Aviation

Location: Geneva, Geneva, CH, 1215
Flexible Work Arrangement: Onsite
Career Level: Professional
Requisition Id: 6510
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

At Jet Aviation, we enable global flight with passion. As a leader in business aviation, we provide exceptional service to clients across the world. We're looking for a proactive and customer-oriented Customer Service Agent in Geneva who thrives in a fast-paced environment and is committed to delivering outstanding experiences to our valued customers.

Your role

• Creating memorable first impressions: Create a professional & comfortable environment from the very first interaction to our guests
• Passenger & crew experience: Provide seamless assistance during arrivals and departures, including porter service, valet parking, transportation, and baggage handling - always with a welcoming, respectful and attentive attitude.
• Anticipate & fulfill customer needs: Identify guest expectations before they arise and deliver tailored solutions to ensure complete satisfaction.
• Travel coordination: Support flight crews and guests with arrangements such as hotel bookings, ground transportation, catering, and customs services.
• Flight preparation & reservations: Handle reservations, coordinate services, and ensure all preparations are in place for smooth flight operations.
• Service sales & billing accuracy: Promote and sell additional services while ensuring all transactions are accurately recorded for billing.
• Facility oversight: Maintain passenger facilities and crew lounges to the highest standards of cleanliness and comfort.
• Service failure reporting: Refer any service failures or customer complaints to the FBO supervisor or team leader to ensure timely and effective resolution
• Safety & quality contribution: Actively participate in the Safety and Quality Management System, promoting a positive safety culture among colleagues. Identify and report potential hazards, near misses and occurrences helping to ensure a safe and compliant working environment.

What we offer you

• An exciting and challenging job in a dynamic environment.
• Various opportunities for professional and personal development.
• A motivated and cheerful team that looks forward to working with you.

Your profile

• 5+ years of experience in aviation or hospitality, with a solid understanding of high-end customer service.
• Fluent in English and French is a must, with excellent communication and interpersonal abilities.
• You're proactive, attentive to detail, and passionate about creating outstanding guest experiences.
• A reliable team player who also works well independently and remains calm under pressure.
• Comfortable working irregular hours, with a valid driver's license.
• Confident using Microsoft Office and web-based tools for daily operations and coordination.

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.