Behavioral Health Advocate in Berkeley, California at BACA Management LLC

Primary Purpose: The purpose of the Behavioral Health role is to provide administrative support and facilitate patient engagement within the Adolescent Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP), ensuring smooth operations and fostering a supportive treatment environment.

Minimum Qualifications:

• High School Diploma as evidenced on resume

• Knowledge of mental health/healthcare

• Preferred: Experience working with adolescents preferred

• Preferred: Google Suite & EMR experience preferred

Core Competencies:

• Professional Skills

• Strong organizational abilities

• Interpersonal skills

• Communication

• Computer Skills

• Observation

• Safety Awareness

• Team Collaboration

Essential Functions:

• Exhibit professional and respectful communication with patients, family members, colleagues, and clinical staff

• Provide auxiliary support to the Adolescent Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP) teams, including the managers, clinicians, administrative staff, and adolescent patients

• Actively participate in teen groups to assist with patient engagement, monitoring and managing safety and behavioral needs, and supporting morning academic time

• Facilitate the completion of daily electronic questionnaires with patients and promptly communicate safety concerns to the managers and individual providers

• Prepare and maintain group rooms for sessions

• Attend weekly multidisciplinary treatment team meetings for the programs.

• Manage inventory for group supplies

• Ensure cleanliness and sanitation of group rooms and office space, including supplies, furniture, and equipment

• Provide basic first aid

• Provide support to other areas of the organization as needed

• Provide administrative coverage for the Program Coordinator when needed:

  • Including but not limited to scheduling group and session appointments for patients, arranging video calls, managing patient check-in/out procedures, uploading paperwork, and promptly responding to email inquiries comprehensively and courteously

  • Executing clerical responsibilities including copying, mailing, faxing, scanning, and organizing documentation

Physical Demands:

• The ability to respond quickly to sounds (phone’s, alarms, etc.)

• The ability to see and respond to dangerous situations.

• The ability to bend and lift objects that are no more than 25 pounds.

Travel Requirements: None

Work Environment: The work environment is conducted in an office setting.