Event Manager in Syracuse, New York at Friends of Rosamond

Event Manager

Position Classification: Full-time, Hourly, Non-Exempt

Duties:

• Ensure service delivery is in accordance with established Banquet Event Orders (BEO).
• Coordinates with Catering Sales team prior to event to ensure room set-up, event timeline and client expectations are being met.
• Always holds pre-function meetings to ensure that all employees have approved uniforms, pertinent event information and station assignments.
• Effectively supervises the activities of all Catering Servers and Bartenders in the function rooms during assigned shift, ensuring all functional job duties are performed according to established departmental policy/procedure.
• Follows event checklists to ensure no detail is missed in floorplan, food and beverage service, and event-specific plans.
• Continually trains new employees in all F&B standards & procedures and ensures that all employees continually apply training techniques.
• Continually monitors catering function(s) as assigned and informs Chef of any problems that need to be addressed.
• Effectively communicates with all kitchen staff to ensure that food items are appropriately cooked and delivered in a timely manner.
• Effectively and professionally communicates prior, during, and post-event with all Zoo partners including County personnel.
• Always demonstrates commitment to organizational mission keeping conservation, environmental, and animal welfare perspectives a priority.
• Always demonstrates the ability to properly resolve guest complaints or refers the concern to the Chef or F&B Director.
• Follows final direction from Catering Sales Managers on all client-driven event details, changes, and special requests.
• Always demonstrates outstanding guest service while accurately and effectively tendering event check. Ensures that all event checks are settled at the end of each function and entered into the POS System and brought to Accounting at shift end.
• Manages weekly linen order for department and continually ensures that all rented linen is properly bagged and shipped back, all in house linen is placed in proper bins to be washed.
• Ensure all areas are cleaned, swept, and flipped at the conclusion of each event. Recyclables and trash are discarded properly, and alcohol product is secured.
• Complete post-event reports, bank drops and summaries.
• Monthly beverage and equipment inventory.

Minimum Qualifications:

• Must be able to speak English.
• Must possess the ability to count money and make correct change.
• Must have excellent interpersonal communication skills.
• Must have the ability to ring in orders and settle checks on Point of Sale system.
• Previous Food & Beverage server experience a plus.
• Must possess a valid driver’s license.
• Previous leadership experience preferred.

Additional Responsibilities:

• 40-45 hour week is the goal. Fluctuates seasonally.
• Adheres to Zoo policies and protocols.
• Performs other duties as requested.

Desired Training / Experience:

• 3-5 years of related experience in event industry
• Knowledge of Department of Health and Department of Labor codes.
• Computer knowledge of Microsoft Word, Excel and Outlook preferred.

Skills / Knowledge Required:

• Generates creative ideas; Committed to quality of product and service.
• Self motivated; Works well with guests; Respects others; Team player; Empowers others.

• Must take PRIDE in the workspace and thrive in a team environment.

• Demonstrative flexibility, Organizational skills
• Ability to lift moderate to heavy items (50 lbs.) while standing and/or walking.
• Working hazards include hot surfaces, wet floors, hot grease and sharp objects
• Shifts may include days, nights, nights and / or weekends and holidays.