Computer Systems Technician II – Hardware in Vernon Hills, Illinois at Burgess Computer Decisions

Computer Systems Technician II – Hardware

Location: Vernon Hills, IL

Job Type: Full-time

Work Environment: 0n-site

Department: Technical Team

Reports To: Build Center Supervisor

About BCD:

Come join our tight-knit team at BCD, where we prioritize collaboration and community. As a smaller business, we pride ourselves on fostering an inclusive environment where every voice is heard and valued. We believe in the power of teamwork to achieve our goals and encourage innovation at every level, while having fun along the way. If you're passionate about contributing to your unique set of skills, and thrive in a dynamic, fast-paced environment, we'd love to welcome you aboard. BCD provides secure, reliable video storage solutions, tailored to the needs of any project site. From small retailers looking to monitor foot traffic to large-scale smart cities deploying AI-based video analytics to improve safety, BCD collaborates with security integrators around the globe to create a safer world.

Job Summary

The Computer Systems Technician II is responsible for assembling, configuring, testing, and troubleshooting complex, high-performance server systems. This role requires advanced technical expertise, strong analytical and problem-solving skills, and the ability to work both independently and collaboratively in a fast-paced production environment. The Computer Systems Technician II also serves as a mentor to Technician I staff, supports quality assurance initiatives, and contributes to process improvement efforts.

Duties and Responsibilities

• Assemble, configure, and test high-performance server systems.
• Install, configure, and validate complex hardware components and peripherals.
• Perform advanced hardware installations, upgrades, and troubleshooting.
• Conduct rigorous quality assurance inspections and system validation testing.
• Mentor and train Computer Systems Technician I staff on assembly procedures, best practices, and quality standards.
• Maintain accurate production, inventory, and quality control records.
• Identify and implement process improvements to enhance efficiency, quality, and productivity.
• Follow established safety procedures and company policies.
• Collaborate with supervisors and team members to meet production schedules and customer requirements.

Supervisory Responsibilities

• Provide mentorship, guidance, and training to Computer Systems Technician I staff.
• Support quality assurance processes and assist in maintaining departmental standards.
• May provide technical direction and workflow assistance as assigned.

Work Environment

• Work is performed in a warehouse, production, and server lab environment.
• Regular exposure to computer hardware, server racks, and electronic components.
• Requires prolonged standing and walking throughout the workday.
• Frequent physical handling, assembly, installation, and movement of server equipment and components.
• May require working in confined spaces around server racks and equipment.
• Exposure to moderate noise levels generated by production equipment and server hardware.
• Use of hand tools, power tools, and testing equipment is required.
• Must follow all safety procedures and wear appropriate personal protective equipment (PPE) when required.

Physical Demands

• Ability to lift, carry, push, and pull equipment weighing up to 70 pounds or more, with or without reasonable accommodation.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent bending, stooping, and reaching required to assemble and install server equipment.
• Ability to move throughout warehouse and server lab environments.
• Manual dexterity sufficient to assemble, configure, and troubleshoot computer hardware and server components.
• Ability to distinguish colors and read small labels, diagrams, and technical documentation.

Competitive Salary and Comprehensive Benefits Package:

• Student loan payment assistance
• Retirement planning and 401(k) match
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Legal insurance
• Pet insurance
• Identity protection insurance
• Paid parental leave
• Paid time off
• Parental leave
• Bereavement leave:
  • Immediate family members
  • Non-immediate family members
  • Pet bereavement leave
  • Reproductive loss leave
• Robust Paid holidays
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Required Skills and Abilities

• Expert understanding of server hardware, components, and assembly procedures.
• Experience installing and supporting server operating systems.
• Familiarity with virtualization technologies and enterprise computing environments.
• Strong networking knowledge, including server connectivity and infrastructure concepts.
• Ability to diagnose and resolve complex hardware and system issues.
• Excellent attention to detail and commitment to quality.
• Strong communication, organizational, and teamwork skills.

Required Education and Experience

• High School Diploma or GED required.
• CompTIA A+ and/or Server+ certification preferred.
• Two (2) to five (5) years of relevant computer hardware, server assembly, or data center experience preferred.