Program Account Manager in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Account Manager in United States.

This role sits at the center of client success, digital commerce, and operational execution within a fast-paced branded merchandise environment. You will own and evolve online store programs for enterprise clients, ensuring each digital storefront delivers strong user experience, operational efficiency, and revenue growth. Acting as the primary bridge between clients, sales, and internal delivery teams, you will translate business needs into scalable program strategies. The position requires a blend of account management, eCommerce platform oversight, and merchandising coordination, with a strong focus on performance and customer satisfaction. You will drive improvements across store functionality, product assortments, and fulfillment processes while ensuring alignment with SLAs and brand standards. This is a highly cross-functional role where analytical thinking, client leadership, and operational rigor come together to deliver measurable business impact.

• Manage and grow enterprise client online store programs, ensuring alignment with revenue, profitability, and customer satisfaction goals.
• Partner with sales and account teams to define and execute strategic account plans and identify new growth opportunities.
• Oversee end-to-end online store performance, including user experience, navigation, merchandising, and promotional campaigns.
• Coordinate cross-functional execution with internal teams such as merchandising, operations, art, quality control, and vendor relations.
• Develop and maintain product assortments, ensuring brand compliance and alignment with client objectives and CORE collections.
• Manage inventory planning, approvals, and replenishment processes while ensuring adherence to operational guidelines.
• Lead reporting and analytics efforts, including performance tracking, client reporting, and actionable business insights.
• Serve as the primary client contact for online store operations, business reviews, and ongoing performance optimization.

• 5+ years of experience in account management, eCommerce program management, or branded merchandise/online store operations.
• Proven ability to manage client relationships and drive revenue growth within digital or program-based environments.
• Strong understanding of eCommerce platforms, online store functionality, and digital customer experience principles.
• Experience working with cross-functional teams in operations, merchandising, sales, and fulfillment environments.
• Strong project management, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Excellent communication skills with the ability to influence stakeholders and present insights clearly.
• High attention to detail with strong analytical and reporting capabilities.
• Proficiency in Microsoft Office and CRM or program management tools.
• Bachelor’s degree in business or related field, or equivalent professional experience.

• Fully remote position within the United States with flexible collaboration across time zones.
• Opportunity to manage high-impact enterprise client programs in a fast-growing digital commerce environment.
• Exposure to cross-functional teams including merchandising, operations, and creative services.
• Competitive compensation aligned with experience (details discussed during hiring process).
• Inclusive and collaborative culture focused on innovation, performance, and continuous improvement.
• Opportunity to work in a client-facing role with direct influence on revenue growth and customer satisfaction.