Relief Food & Beverage Manager - River Rock Casino Resort in Richmond, British Columbia at River Rock Casino Resort

River Rock Casino Resort is seeking an experienced and dynamic Relief Food & Beverage Manager to join our Food & Beverage leadership team.

This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys working across multiple Food & Beverage outlets. The Relief Food & Beverage Manager provides leadership coverage during managers scheduled days off, vacation periods, and high-volume business periods, ensuring operational continuity and an exceptional guest experience.

If you are a confident leader who can step into different environments, inspire teams, and maintain high service standards under pressure, we would love to hear from you.

• Act as the on-duty Food & Beverage Manager for designated restaurants, bars, lounges, and banquet functions in the absence of the regular manager.
• Provide visible, hands-on leadership and ensure smooth day-to-day floor operations.
• Maintain River Rock Casino Resort’s service standards and commitment to exceptional guest experiences.
• Supervise service teams and provide direction, coaching, and support throughout the shift.
• Monitor guest satisfaction, service quality, presentation, timing, and overall operational execution.
• Build strong relationships with guests and proactively resolve service concerns through effective service recovery.
• Support banquet operations, including event execution, staffing, service flow, and communication with Culinary and other departments.
• Coordinate closely with Culinary, Beverage, Banquets, and other operational teams to ensure seamless service.
• Monitor staffing levels and make operational adjustments based on business volume and guest needs.
• Oversee opening and closing procedures, cash handling, POS controls, and required end-of-day reporting.
• Ensure employees follow established service, safety, cash-handling, and operational procedures.
• Assist with employee training, onboarding, coaching, and development.
• Communicate effectively with outlet managers and Food & Beverage leadership to ensure seamless shift handovers.
• Support the Assistant Director of Food & Beverage and outlet leaders with special projects, audits, service initiatives, and operational improvements.
• Take ownership of unexpected operational challenges and make sound decisions in a fast-paced environment.

• Minimum 3 years of progressive Food & Beverage management experience, preferably in a luxury hotel, resort, casino, or high-volume hospitality environment.
• Proven ability to lead and motivate Food & Beverage teams across different outlets and service environments.
• Strong interpersonal, communication, and decision-making skills.
• A calm, professional, and confident leadership style, particularly during high-volume periods.
• Excellent organizational and problem-solving abilities.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong knowledge of restaurant, bar, banquet, and beverage operations.
• Serving It Right certification required.
• Food Safe certification is considered an asset.
• Experience with POS systems, cash handling, and operational reporting is an asset.
• Flexible availability, including evenings, weekends, holidays, and peak business periods.

As part of the River Rock Casino Resort team, you’ll have the opportunity to work in a dynamic hospitality and entertainment environment where every day brings new challenges and opportunities to create memorable guest experiences.

This role is ideal for an experienced Food & Beverage leader who enjoys variety, takes pride in operational excellence, and wants to make a meaningful impact across multiple outlets.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.