Wholesale Support Specialist in Kuala Lumpur at Selkirk Sport, LLC

About Selkirk Sport, LLC

At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking

About the role

The Wholesale Support Specialist plays a critical role in supporting the daily operations of the Wholesale Department by ensuring accurate account management, timely partner support, and efficient internal coordination. This position serves as a key administrative resource for both internal sales personnel and Authorized Retail Partners, helping maintain a seamless wholesale experience through strong organization, technical aptitude, and responsive communication.

This role is best suited for an individual who thrives in a fast-paced environment, demonstrates exceptional attention to detail, and can confidently manage multiple priorities while maintaining a high level of professionalism.

• Provide administrative support to the Wholesale Director and Wholesale Sales Team.
• Assist Account Managers with account updates, order coordination, and internal follow-up.
• Support territory management through accurate documentation and internal communication.
• Prepare and maintain sales support materials, reports, and partner resources.
• Coordinate cross-functional communication between Wholesale, Marketing, and Customer Experience teams.

• Assist retail partners with account troubleshooting, login access, order inquiries, and general support needs.
• Serve as a point of contact for resolving routine account-related issues.
• Ensure timely communication between partners and internal departments.
• Help maintain a professional and consistent partner experience across all interactions.

• Manage new account onboarding workflows from application through activation.
• Verify required documentation and maintain compliance with internal account standards.
• Set up and maintain account records within internal systems and CRM platforms.
• Ensure partner information remains accurate and current across all systems.

• Perform high-volume data entry with speed and accuracy.
• Maintain customer notes, order history, and partner communication records.
• Organize and update digital files, catalogs, pricing sheets, and internal documentation.
• Support reporting and data cleanup projects as needed.

• Identify workflow inefficiencies and recommend improvements.
• Assist in developing and maintaining departmental standard operating procedures.
• Support ongoing system and process enhancements within the department.
• Adapt to changing priorities as business needs evolve.

Qualifications

• Strong written and verbal communication skills in English.
• Minimum typing speed of 40 WPM with high accuracy.
• Exceptional technical aptitude; ability to master new software and CRM tools rapidly.
• Demonstrated ability to communicate clearly and professionally, both written and verbally.
• Strong problem-solving and critical-thinking skills with a proactive sense of urgency.
• Proven organizational discipline and attention to detail.
• Ability to manage multiple tasks while maintaining accuracy under deadlines.

• Knowledge of the game of Pickleball and its community.
• Experience in sales support, customer service, or administrative roles.
• Background in consumer goods or a high-growth company environment.

• Be part of a global sports brand with strong growth potential in Asia.
• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.