Team Leader in New Brunswick, New Jersey at RWJBarnabas Health

Job Title: Team Leader

Location: 10 Plum Street

Department Name: Plum St. Imaging

Req #: 0000250011

Status: Hourly

Shift: Day

Pay Range: $26.81 — $33.51 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:
The Team Leader is responsible for supporting the daily operations of Plum Street Imaging by providing leadership, guidance, and operational support to front office staff. This role serves as a liaison between leadership and front office coordinators, ensuring effective communication, efficient scheduling, staff development, and exceptional patient service. The Team Leader promotes a collaborative work environment while ensuring departmental processes, staffing, and operational standards are consistently maintained.

Qualifications:
Required:

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in a medical office, ambulatory care, or healthcare setting.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong knowledge of medical office workflows and patient registration processes.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and healthcare scheduling systems.
• Ability to effectively prioritize multiple tasks in a fast-paced environment.
• Demonstrated ability to build collaborative relationships and provide exceptional customer service.

Preferred:

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Experience working within an electronic medical record (EMR/EHR) system.
• Bilingual in English/Spanish

Scheduling Requirements

• Working Shift: Monday – Friday
• Day Shift
• Full-Time, 40 Hours Per Week

Essential Functions:

• Serves as the primary liaison between Front Office Coordinators and leadership to ensure timely, professional, and effective communication throughout the department.
• Communicates new policies, procedures, and operational updates to front office staff while ensuring information remains accurate and current.
• Educates and supports front office staff on departmental processes and organizational expectations.
• Develops, coordinates, and oversees orientation schedules for newly hired Front Office Coordinators.
• Serves as a mentor and resource for new and existing team members, providing coaching and ongoing performance feedback.
• Ensures required competencies are successfully completed during employee orientation and onboarding.
• Participates in the recruitment and interview process for Front Office Coordinators.
• Maintains payroll records, including timekeeping, attendance, and paid time off requests for front office staff.
• Partners with leadership to address attendance concerns, policy compliance, and employee performance issues.
• Assists with developing, maintaining, and editing departmental staffing schedules.
• Enters scheduling updates, time edits, and payroll changes into the timekeeping system.
• Monitors daily staffing levels and collaborates with leadership to ensure appropriate coverage for patient care and operational needs.
• Coordinates mandatory education and compliance training for front office staff.
• Supports departmental initiatives focused on operational excellence, employee engagement, and exceptional patient experience.
• Performs other duties as assigned.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:
At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.