Senior Airport IT Field Support Technician in Queens, New York at Essintial Enterprise Solutions LLC

Senior Technician

Position Summary

This is a full-time position located at an airport. The primary responsibility of this role is to provide technical hardware and software support to internal and external customers in accordance with customer contracts and Service Level Agreements (SLAs).

Functions & Responsibilities

• Ensure the proper operation and maintenance of all internal and customer IT equipment and services.
• Install, configure and repair equipment used at airport terminals and customer office locations
• Maintain the highest level of customer service and professionalism.
• Ensure proper communication channels are followed to resolve incidents within established SLA requirements.
• Perform local repairs of faulty equipment and coordinate resolution with appropriate resolver groups when escalation is required.
• Demonstrate professional appearance, attitude, and ethical behavior at all times.
• Understand available technical resources, including when and how to engage additional support teams.
• Manage multiple tasks in a fast-paced and sometimes high-pressure environment with minimal supervision while providing real-time updates through customer helpdesk and dispatch ticketing systems.
• Provide hands-on local technical support as needed. Backup for the Team Lead.
• Travel within the service area as needed and be willing to travel outside the local service area when required.

Must have flexibility for shift work in an airport environment. Working weekends and Holiday’s is expected.

#EES25

Job Requirements

Skills & Qualifications

• Experience working directly with external customers while delivering services in accordance with Service Level Agreements (SLAs).
• Strong knowledge of hardware installation, maintenance, and repair.
• Ability to adapt to changing customer needs and contract requirements.
• Ability to maintain a calm, professional demeanor in all situations.
• Familiarity with safety procedures, including proper anti-static handling precautions.
• Demonstrates professional appearance, attitude, and ethical behavior.

Minimum Education & Experience Requirements

• Minimum of 2 plus years of experience performing onsite support and repairs of PCs, printers, and good understanding of LAN/WAN equipment