Medical Scheduling Manager in Sanford, Florida at CENTRAL FLORIDA FAMILY HEALTH CENTER INC

Medical Scheduling Manager

Job Summary

The Medical Scheduling Manager is responsible for organizing and directing the daily activities related to the call center's operation.

Key Responsibilities

• Attending to, following up, and resolving customer complaints and questions.
• Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
• Carrying out performance measurements, monitoring, and evaluation of all Medical Schedulers to improve efficiency.
• Compiling and maintaining lists of on-call and key schedules and personnel and ensuring that the Medical Schedulers can use all lists as required.
• Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.
• Preparing and directing schedules, monitoring attendance of Medical Schedulers; scheduling breaks and shifts as necessary.
• Communicating solutions, successes, and opportunities to the Director of Operations.
• Practicing and ensuring compliance with all True Health's policies and procedures.
• Ability to work well with people
• Ability to work under pressure
• Contributes to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

Essential Functions

Minimum Qualifications