Patient Services Representative in New York, New York at Charles B. Wang Community Health Center, Inc

Responsibilities:

• Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
• Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
• Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
• Schedule patient appointments effectively to ensure smooth service operations
• Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
• Assess and collect payment based on Health Center’s policy and procedure
• Maintain confidentiality and compliance with privacy regulations
• Perform other unit-specific duties as assigned

Minimum Qualifications:

• High school diploma or equivalent; Associate degree preferred
• Previous experience in a healthcare setting or customer service role preferred
• Strong computer skills required, with proficiency in electronic medical record systems considered a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask effectively
• Knowledge of medical terminology and insurance procedures is a plus
• Bilingual in English/Chinese

Benefits:

Medical insuranceEmployer-paid dental, vision, disability and life insurance403(b) retirement savings planFlexible spending accounts for transit, parking, health and dependent carePaid time off (28 days for the first year of employment)Employee Assistance ProgramEmployee Discount ProgramsTuition reimbursement for eligible employees, andThe Health Center is qualified for Public Service Loan Forgiveness (PSLF) program