Customer Service Specialist (Full-time in office Monday - Friday) in Bluffdale, Utah at Pestie, Inc.

Pestie is on a mission to revolutionize the pest control industry. We make it ridiculously easy for homeowners to keep bugs out—without the hassle, hidden fees, or high costs of traditional pest control services. Our smart, science-backed approach delivers professional-grade pest protection straight to customers’ doors, making DIY pest control more effective and convenient than ever.

We’re a fast-growing, ambitious team that thrives on innovation, data-driven decision-making, and a customer-first mindset. At Pestie, you won’t just have a job—you’ll have the opportunity to make a real impact, solve exciting challenges, and grow alongside a company that’s shaking up an outdated industry.

We believe in hiring smart, passionate people and giving them the freedom to do their best work. If you’re looking for a place where you can challenge yourself, contribute meaningfully, and be part of a team that’s building something special, we’d love to hear from you!

About the role

As a customer service specialist, you will be communicating with our customers via email, live chat, texts, and phone calls. We are looking for someone to join our team from Monday-Friday, 9:00 a.m. to 5:00 p.m. Mountain Time, pay range: $17-$20. We are looking for someone located in Utah who can join us in our Bluffdale office.

What you'll do

• Answer emails, texts, calls, chats and social media in a prompt and friendly manner
• Provide personalized, engaging, and compassionate customer service
• Troubleshoot customer issues and figure out quick solutions
• Implement conflict management skills to de-escalate emails and calls in a way that builds a positive customer experience
• Make independent and insightful decisions keeping customer and company needs in mind
• Leverage AI tools to enhance productivity, efficiency, and decision-making

Qualifications

• Location: Able to be in our Utah office Monday-Friday, 9:00 a.m. - 5:00 p.m.
• Education: High school or equivalent (Preferred)
• Experience: Customer Service: 2 years (Preferred)

Benefits

• Comprehensive and low-cost health insurance (Medical, Dental, Vision)
• $100 towards your HSA a month
• 4% 401K match
• Performance-based bonus opportunities
• Up to 17 days of accrued PTO a year
• Double pay on holidays worked
• 1 hour paid lunch everyday
• Fully stocked break room
• Company Equity