Sales Coordinator in Rockville, Maryland at CHARLES PRODUCTS LLC

Sales Coordinator/Sales Support Role

Sales Support roles are expected to help deliver and maintain profitable growth across all products and services for their assigned accounts and/or regions. These roles are customer-facing and function as the primary information source for our clients (heavy communication both verbal and written) and directly and acts as their clients’ representative internally to other departments.

Overview:

Sales Coordinator/Sales Support Team Members will provide exceptional customer service by ensuring orders are managed appropriately from order entry to delivery. Partner with designated Sales Manager/Director to drive growth through effective communication with customers and internal cross functional partners timely and professionally (clean, clear and respectful communication) to deliver best-in-class customer experience through all touch points.

Responsibilities:

• Assist assigned Sales Manager/Sales Directors with their job requirements to deliver Sales Goals:

1. Understand what the Sales Goals and appointment goals are, assist with planning out forecast for future/current business
2. Treat Goals as if they are your own. You are just as accountable as the Sales Manager and need to help drive accomplish them all
3. Negotiate effectively with customers using principles that expand offerings and add unique value that motivate buyers to do business with us
4. Where appropriate, perform additional customer communication touches. Example: sharing artwork created for other customers/locations that could be applicable to their business, email blast follow-up/, and outreach calls to dormant accounts.
5. Lead the customer art approval process- follow-up on all artwork sent out to get customer approvals or revision direction.
6. Manage the book of business in a meaningful way that reduces cancellations- annual cancellation goal is 5%
7. Manager customer contracts, supplier guides, licensing agreements, etc where needed/appropriate

• Customer Data integrity- Create and Maintain Customer Cards
• Manage Order Entry needs
• Manage UPCs and custom carton label needs
• Collaborate as needed with Sales Mangers on Art Card needs to ensure clear art direction is provided on custom orders.
• Attend customer meetings- capturing & writing up all art directions when possible (including virtual and showroom meetings)
• Lead & facilitate Customer requests including but not limited to: shipment tracking, shipment coordinating, backorders, credits, returns, missing invoices, price changes, and quantity changes

1. Develop meaningful relationships with Buyers. They should see you as someone to go to who will get them the answers they need quickly:

• Collaborate with other departments (i.e. Art, Purchasing, Logistics) to facilitate orders and any customer-needed follow-up in a timely manner including but not limited to art and sample approvals and deliveries.
• Actively look to find answers and/or solutions to customer questions and challenges
• Run and manage reoccurring reporting and build analytical cadence to best suit book of business including but not limited to:

1. Weekly Open Orders Percentage Reports, Weekly Art and Sample Status
2. Analyze Reports, make recommendations, act on the findings and have relentless follow-up
3. On Demand Customer Visit Reports: Customer History Report, Open Orders Report by Customer and Pending Artwork
4. All other reports or customer presentations as needed/determined by Sales Manager/Director

• Assist/collaborate assigned Sales Manager(s) with their customers/territory to drive new and/or grow existing business including but not limited to customer communications, meeting prep, product recommendations, lead generation, inquiries/catalog requests.

1. Achieve Monthly goals for lead generation- helping build out road trips with goal setting for finding and opening new accounts

• Assist in onboarding of all new Sales Team members
• Assist in managing flow of customer service phone calls, info emails and OE emails for Sales Department

Attributes & Skills needed: Customer Centric, Drive for Results, Problem Solving/Analysis, Accountable, Dependable, Detail Driven, Collaborative, Commitment to Quality of Work, Critical Thinking, Positivity, Discretion, Decision Making, Communication

• Excellent verbal and written communication skills - customer-facing role with lots of phone and email interactions daily
• Computer skills, and experience with Microsoft Office Suite required, superior Excel skills preferred
• Knowledge & experience with Microsoft Dynamics/Business Central preferred
• A driven self-starter and a collaborative “people person”
• Strong presentation skills and impeccable written communication abilities
• Excellent negotiation and strategic relationship building skills
• Ability to multi-task and follow up on deliverables
• Eager to learn, develop, manage chaos, win, and create fun!
• BA in Business Management, Sales or Marketing preferred – HS diploma required