Strategic Account Client Success Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Client Success Manager based in the United States.

This role sits at the intersection of client strategy, relationship management, and product value realization, supporting high-impact enterprise clients within the legal sector. You will act as a trusted advisor to senior stakeholders, ensuring that clients derive measurable value from their software investment throughout the entire lifecycle. The position requires a strong balance of strategic thinking and hands-on execution, with responsibility for driving adoption, managing risk, and supporting long-term retention. You will work closely with cross-functional teams to ensure seamless onboarding, training, and ongoing success for each account. Acting as the voice of the client internally, you will help shape product direction and service delivery. This is a high-visibility role where your work directly influences client satisfaction, renewal performance, and expansion opportunities across strategic accounts.

• Own and manage end-to-end relationships across a portfolio of strategic enterprise clients, from onboarding through renewal and long-term account growth.
• Act as a trusted advisor to law firm stakeholders, engaging with partners, finance teams, and operational users to align software value with business goals.
• Lead structured business reviews that translate platform usage into measurable outcomes tied to client objectives and operational performance.
• Drive adoption and change management initiatives tailored to diverse user groups, ensuring successful integration of workflows across client organizations.
• Coordinate with internal teams including implementation, training, product, and support to ensure seamless client experiences and issue resolution.
• Identify expansion opportunities and support renewal conversations by demonstrating tangible product value and long-term ROI.
• Monitor account health, proactively manage risks, and develop recovery plans to prevent churn and strengthen retention outcomes.

• 5+ years of experience in client success, account management, or similar B2B client-facing roles, preferably in SaaS or enterprise environments.
• Strong understanding of legal accounting workflows, including trust accounting, billing processes, and law firm financial operations.
• Proven experience managing strategic or enterprise accounts with a strong track record of retention and growth success.
• Ability to communicate effectively with senior executives and operational users, adapting messaging to different stakeholder levels.
• Strong analytical skills with the ability to interpret adoption, usage, and health metrics to guide decision-making.
• Excellent written and verbal communication skills, with the ability to manage both positive and challenging client conversations.
• Experience in LegalTech or professional services is an advantage but not required.

• Competitive OTE salary ranging from approximately $115,000 to $125,000 depending on experience.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Retirement savings plan (401k/IRA) with employer support.
• Paid time off including vacation, sick leave, and public holidays.
• Family leave policies including maternity and paternity leave.
• Short-term and long-term disability coverage.
• Work-from-home flexibility and remote-friendly structure.
• Training, development, and career growth opportunities within a global organization.
• Wellness resources and employee support programs.
• Employee share plan and performance-based incentives.