QA Tech in Irvine, California at Eterna Management, LLC

## **JOB DESCRIPTION**## **Quality Control Technician (QC Tech I / II / III)**Production | Orange County, CaliforniaDepartment: Quality Assurance | FLSA Status: Non-Exempt | Reports To: Production Manager / Operations ManagerCompany OverviewWe are a dynamic and client-focused third-party logistics (3PL) production company headquartered in Orange County, California. We provide contract manufacturing, pick-and-pack, kitting, assembly, fulfillment, and value-added services to a diverse portfolio of clients across consumer goods, health & wellness, nutraceuticals, and retail sectors. Our operations are built on speed, accuracy, and a strong commitment to quality at every stage of the supply chain.**Position Summary**The Quality Control Technician plays a critical role in ensuring that all products processed, assembled, and fulfilled within our 3PL facility meet client specifications, internal quality standards, and applicable regulatory requirements. This position is responsible for inspecting inbound and outbound shipments, monitoring production and kitting operations, and maintaining thorough quality documentation. The role is leveled (QC Tech I, II, or III) based on experience, technical skill, and the scope of quality responsibilities assigned.Essential Duties & Responsibilities**All Levels (QC Tech I, II, III)**Perform receiving inspections on inbound client inventory, including quantity verification, damage assessment, and comparison against purchase orders and packing slips.Conduct in-process quality checks during kitting, assembly, pick-and-pack, and labeling operations to ensure accuracy and compliance with client work orders.Inspect finished goods prior to outbound shipment to verify product integrity, label accuracy, and packaging specifications.Identify, segregate, and document non-conforming products; initiate holds and escalate as needed.Maintain accurate quality records including inspection logs, defect reports, and client-specific QC checklists.Ensure compliance with client-specific Standard Operating Procedures (SOPs) and internal quality policies.Support cycle count accuracy initiatives and assist warehouse teams with inventory discrepancy investigations.Maintain a clean, organized, and safe work environment in accordance with 5S standards.**QC Tech II – Additional Responsibilities**Lead quality checks across multiple concurrent client programs and production lines.Review, update, and assist in the creation of client-specific QC checklists and inspection criteria.Perform root cause analysis on recurring defects and assist in drafting corrective action reports.Train and provide guidance to QC Tech I employees on inspection methods and documentation standards.Coordinate with client account managers and operations leads regarding quality holds and disposition of non-conforming goods.Assist in onboarding quality requirements for new client programs.QC Tech III – Additional ResponsibilitiesServe as the lead QC resource for complex, high-volume, or regulated client accounts.Oversee quality control operations across all shifts and production areas.Develop, implement, and maintain quality management documentation including SOPs, work instructions, and inspection protocols.Lead internal audits and support client-conducted quality audits and facility inspections.Manage CAPA (Corrective and Preventive Action) programs from initiation through closure and verification.Collaborate with Operations, Account Management, and IT teams to integrate quality checkpoints into WMS workflows.Track and report quality KPIs (defect rates, accuracy rates, client scorecards) to senior leadership.Qualifications & Requirements**QC Tech I**High school diploma or GED required.0–2 years of experience in a warehouse, manufacturing, or logistics environment.Basic understanding of quality inspection methods and documentation practices.Ability to read and follow work orders, packing slips, and written SOPs.Strong attention to detail, reliability, and willingness to learn.Experience with WMS (Warehouse Management Systems) a plus.**QC Tech II**High school diploma required; Associate's degree or vocational certification in Supply Chain, Logistics, or Quality preferred.2–5 years of quality control or inspection experience in a 3PL, warehousing, or contract manufacturing environment.Proficient in quality documentation, defect reporting, and root cause analysis methods.Experience with WMS platforms (e.g., Manhattan, NetSuite, 3PL Central, ShipBob) preferred.Strong organizational skills and ability to manage multiple client programs simultaneously.Familiarity with retailer compliance requirements (e.g., Amazon, Walmart, Target) a plus.**QC Tech III**Associate's or Bachelor's degree in Supply Chain Management, Business, Quality Management, or a related field preferred.5+ years of progressive QC experience in a 3PL, fulfillment, or contract manufacturing setting, with at least 2 years in a senior or lead capacity.In-depth knowledge of 3PL operations, retailer routing guides, and client compliance programs.Demonstrated experience managing CAPAs, conducting audits, and reporting quality metrics.Strong leadership, communication, and problem-solving skills.Lean, Six Sigma, or ISO 9001 knowledge or certification a plus.