Operations Manager, Mental Health Evaluations in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Manager, Mental Health Evaluations based in United States.

This role sits at the intersection of clinical operations, team leadership, and mental health service delivery, supporting individuals navigating critical moments such as medical leave, workplace accommodations, and behavioral health evaluations. You will oversee the day-to-day performance of a clinical operations team ensuring high-quality, timely, and compassionate support for patients and clinicians alike. The position requires balancing operational rigor with empathy-driven service delivery in a fast-paced, mission-focused environment. You will play a key role in improving workflows, optimizing case management processes, and ensuring service standards are consistently met. Working closely with clinical stakeholders and cross-functional teams, you will help scale a modern mental health operations system powered by both clinical expertise and technology. This is a high-impact leadership role where your decisions directly influence care quality and patient outcomes.

• Oversee and manage a clinical operations team of 6+ members responsible for supporting mental health evaluations, case coordination, and patient support workflows.
• Act as the primary operational liaison between clinical staff, internal stakeholders, and external partners to ensure smooth day-to-day coordination.
• Develop, implement, and continuously improve standard operating procedures to enhance efficiency, quality, and consistency of service delivery.
• Establish and monitor quality assurance metrics, SLAs, and performance indicators to ensure adherence to clinical and operational standards.
• Manage escalated patient or case issues, ensuring timely resolution and proactive follow-up on complex or sensitive situations.
• Analyze operational and clinical data to identify trends, optimize capacity planning, and inform strategic decision-making.
• Support workforce planning, including headcount forecasting and resource allocation based on evolving program needs.
• Facilitate regular team meetings and 1:1s to drive performance management, professional development, and team alignment.
• Collaborate with internal and external behavioral health stakeholders, representing the organization in key operational discussions.

• 8+ years of experience in operations within a clinical, healthcare, or mental health setting, ideally in a fast-paced or high-growth environment.
• Proven experience managing and developing teams, including direct oversight of operational or clinical support staff.
• Background in case management, clinical coordination, or healthcare operations strongly preferred.
• Clinical training (e.g., Master of Social Work, Nursing, or related field) is preferred but not mandatory.
• Strong analytical skills with the ability to interpret data, identify issues, and translate insights into operational improvements.
• Highly organized and self-directed, with the ability to independently solve complex operational challenges.
• Excellent communication and stakeholder management skills across clinical, operational, and executive audiences.
• Strong project management capabilities with a focus on execution, efficiency, and continuous improvement.
• Passion for improving mental health services through a combination of human-centered care and technology-enabled solutions.

• Competitive base salary ranging from approximately $106,000 to $162,500 annually, depending on experience and location.
• Eligibility for discretionary bonuses based on performance.
• Comprehensive healthcare coverage including medical, dental, vision, life, and disability insurance.
• Access to mental health support services, including coaching and therapy programs.
• Equity opportunities through discretionary restricted stock units.
• Generous paid time off, including vacation, sick leave, and company holidays.
• Paid parental leave to support growing families.
• 401(k) retirement plan with employer matching contributions.
• Monthly technology allowance to support remote work needs.
• Additional well-being perks, community events, and engagement programs throughout the year.