Service Technician in Edmonton, Alberta at Safety Express Ltd

Do you enjoy working with your hands, fixing things, and figuring out how stuff works? If you have a background in automotive, electrical, or mechanical systems—and take pride in being the one others rely on to get things back up and running—this could be the perfect opportunity for you! We’re looking for a Service Technician who’s not afraid to get their hands dirty, thrives on troubleshooting and problem-solving, and understands the value of delivering excellent customer service. Whether you’re experienced or just getting started, if you’ve got a mechanical mindset, a strong work ethic, and a passion for helping others, we’d love to hear from you!

OBJECTIVE

As a Service Technician, you will be responsible for providing repair and maintenance services to our valued customers. This position requires a strong aptitude for problem-solving, excellent communication skills, attention to detail, ability to learn quickly, be well organized and efficient handling of incoming and outgoing equipment. This is an excellent opportunity for individuals who thrive in challenging and rapidly changing work settings.

KEY RESPONSIBILITIES

As a service technician, your primary role is to install, maintain, repair, and troubleshoot various types of equipment or systems. The specific job description may vary depending on the industry or field you work in, but here are some common responsibilities and tasks associated with a service technician:

• Proven ability to thrive in a fast-paced work environment, managing multiple tasks and deadlines simultaneously.

• Equipment Installation: Install new equipment or systems according to specifications and guidelines provided by the manufacturer or client. This may involve assembling components, connecting wiring, and configuring settings.

• Maintenance and Inspection: Perform routine maintenance tasks to ensure the proper functioning of equipment. This may include cleaning, lubricating, adjusting, and replacing worn-out parts. Conduct regular inspections to identify potential issues or areas that require attention; including company provided tools and equipment to perform tasks.

• Repair and Troubleshooting: Diagnose and troubleshoot equipment malfunctions or breakdowns. Identify the root cause of the problem and implement appropriate repairs or replacements. This may involve testing equipment, using diagnostic tools, and consulting technical manuals or documentation.

• Customer Service: Interact with customers in a professional and courteous manner. Respond to service requests, answer questions, and provide guidance on equipment usage, maintenance, and troubleshooting. Ensure customer satisfaction by resolving issues effectively and efficiently.

• Documentation and Reporting: Maintain accurate records of service activities, including repairs performed, parts used, and customer interactions. Generate service reports, work orders, and other relevant documentation. Communicate findings, recommendations, and updates to supervisors, colleagues, or clients as required.

• Safety and Compliance: Adhere to safety guidelines and protocols while working with equipment or systems. Follow industry standards and regulations to ensure compliance with quality, environmental, and safety standards.

• Continuous Learning: Stay updated with the latest advancements, technologies, and industry trends related to the equipment or systems you work with. Participate in training programs, workshops, or certifications to enhance your skills and knowledge.

• Perform other duties as required which may include: Warehouse duties

QUALIFICATIONS

• A high school diploma or equivalent or education in Electrical and/or General Automotive experience

• 2 years previous work experience in a service technician role

• Forklift certification (or capable of certification)

• Valid driver’s license

• Knowledge in the abatement, restoration, construction, or general safety & cleaning industries would be an asset

• Excellent organizational and time management skills

• Effective communication skills

• Efficient problem-solving skills

• Ability to use or learn various basic software.

• Attention to detail

PHYSICAL REQUIREMENTS

• Ability to work in a warehouse environment

• Stand on your feet for long periods

• Walking, bending, reaching, stretching, climbing ladders

• Working in confined spaces

• Ability to lift up to 50 lbs. with or without assistance.

COMPENSATION

• Competitive based salary & RRSP matching program

• 3 weeks’ vacation

• Growth opportunities with career development and tuition reimbursement program

• Health/Dental/Life Benefit programs

• EAP Program

ACCESSIBILITY

Safety Express team Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, and will be provided upon request, to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages in accordance with Accessibility Standards and the Human Rights Code.