CUI-DISPATCH/COMMAND CENTER in Birmingham, Alabama at JHB-CUI

At CUI Cable Services, our Dispatch Coordinators play a critical role in keeping our field operations running efficiently. You'll be the communication hub between our customers, technicians, and leadership team—coordinating schedules, managing work orders, and ensuring technicians have everything they need to deliver exceptional service.

If you thrive in a fast-paced environment, enjoy solving problems, and can juggle multiple priorities while maintaining excellent customer service, we'd love to have you on our team.

At our state-of-the-art facility, we invest in our employees and provide opportunities to build long-term careers. We believe in promoting from within and giving our team members the tools they need to succeed.

• Competitive pay
• Sign-on bonus (where applicable)
• Weekly pay
• Comprehensive Medical, Dental & Vision insurance
• 401(k) with company match
• Paid holidays
• Pay increase after your first year
• Career advancement opportunities
• Supportive team environment
• Ongoing training and professional development

As a Dispatch Coordinator, you will:

• Coordinate and dispatch field technicians based on customer appointments, service priorities, and route efficiency.
• Monitor technician progress throughout the day and adjust schedules as needed.
• Communicate with technicians, supervisors, and customers regarding appointments, delays, and service updates.
• Receive inbound customer and client calls while providing outstanding customer service.
• Prepare and manage daily technician work schedules and dispatch assignments.
• Relay work orders, updates, and important operational information to field personnel.
• Resolve scheduling conflicts and service issues by working collaboratively with operations leadership.
• Maintain accurate records of work orders, customer requests, completed jobs, technician activity, inventory, and service documentation.
• Prepare reports, time logs, and operational documentation in accordance with company policies.
• Assist leadership with ensuring technicians remain productive while meeting customer service expectations.

• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Ability to make quick decisions in a fast-paced environment
• Comfortable working with multiple computer systems and dispatch software
• High attention to detail and strong problem-solving skills
• Ability to work independently and as part of a team
• Flexible schedule with the ability to work weekends as needed
• Must successfully pass a background check and drug screening

• Previous dispatch, scheduling, logistics, transportation, or call center experience preferred
• Experience supporting field service technicians is a plus
• Proficiency with Microsoft Office, including Excel and Outlook

Communications Unlimited, Inc. (CUI) has been a trusted leader in telecommunications infrastructure since 2001. We proudly provide installation, fulfillment, construction, and technical workforce solutions for some of the nation's largest broadband providers, including Comcast, Charter, Cox, Mediacom, and Antietam Broadband.

As a registered Veteran-Owned and Minority-Owned business, CUI employs more than 800 professionals dedicated to delivering exceptional service across residential, commercial, and construction operations.

To be the business partner of choice by delivering exceptional quality, operating with integrity, embracing our core values, and creating an environment where our employees are respected, supported, and empowered to succeed.

If you're looking for a career where your work directly impacts customers and supports a growing field operation, apply today and become part of the CUI team.