Mortgage Loan Officer - Bi-Lingual in Oklahoma City, Oklahoma at WEOKIE Federal Credit Union

POSITION DESCRIPTION

Title: Mortgage Loan Officer - Bi-Lingual

The Bi-Lingual Mortgage Loan Officer plays a crucial role in originating a diverse range of first, second, and ITIN mortgage loan products, catering specifically to the unique financial needs and goals of WEOKIE members and non-members. Fluent in both English and Spanish, they provide expert guidance, ensuring exceptional service that turns clients into raving fans.

1. Regular attendance in the work site.
2. Set expectations upfront with borrower(s) and relay loan transaction requirements.
3. Provide assistant to applicants in the selection of the proper first, second, and ITIN mortgage product.
4. Originates first, second, and ITIN mortgage loans including but not limited to taking a borrower(s) application, assisting in the gathering of documentation, communicating regularly with applicant/relevant parties, and submits loans to Mortgage Loan Processing Staff.
5. Cultivates and sustains partner-focused relationships with referral sources such as Real Estate Agents, builders, and more. Actively engages in networking opportunities, participating in events with organizations like the Hispanic Chamber, National Association of Hispanic Real Estate Professionals, OKC Mexican Consulate, among others. This strategic approach ensures a well-rounded connection with the community and enhances WEOKIE’s ability to serve the diverse needs of our members and non-members.
6. Manages individual pipeline and communicates loan status to members, referral partners and Title Company when appropriate.
7. Learns and uses various in-house technical systems and programs to streamline the process and reporting requirements. Documents all efforts in assurance to members’ loan closings.
8. Maintains an active knowledge base of all loan products and an understanding of the qualifications required for each applicant. Maintains knowledge of and adherence to loan level compliance and regulatory requirements.
9. Participates in regular coaching and performance evaluations.
10. Adhere to and execute the following SLA’s which are a requirement of the Bi-Lingual Mortgage Loan Officer:
    • <5% Abandon Ratio in the first mortgage phone queue
    • 85% Occupancy in the first mortgage phone queue
    • 10 minute response time to online first mortgage applications if submitted during regular business hours. Overnight applications submitted online will be responded to the next business day
11. Maintain individual mortgage licensing (NMLS) and continuing education requirements to comply with federal and state guidelines relative to the position. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.

1. Members receive consistent high levels of communication and raving fans service.
2. Business goals and SLAs for loan applications, closed loan volume, loan queue calls, and application pull through and follow-up are consistently met and often exceeded.
3. Business requirements and SLAs for file quality standards and compliance timing in the origination and closing of first, second, and ITIN mortgage loans are consistently met and often exceeded.
4. Applicable federal, state and corporate licensing and compliance regulations are adhered to on a consistent basis.
5. All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls.
6. Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures.

1. Specialized or Technical Knowledge and Skills: The Bi-Lingual Mortgage Loan Officer possesses the following knowledge and skills:
2. High School diploma or equivalent is required. Minimum 1 year previous mortgage experience in either the processing or origination of first, second, or ITIN mortgages is preferred.
3. Demonstrate ability to analyze credit reports, automated underwriting decisions, title commitments, purchase agreements, and other mortgage related documents including the preparation of mortgage disclosure packages.
4. Demonstrate ability to learn and use the necessary software to complete job functions, especially mortgage loan origination processing systems, along with third party websites.
5. Knowledge of conventional and FannieMae loan products and guidelines
6. Excellent Phone etiquette.
7. Demonstrate ability to learn and adhere to federal and state regulations/laws as they pertain to mortgage lending.
8. Maintain all required NMLS and SAFE Act licensing requirements including:
   1. Annual attestation and NMLS account review
   2. Compliance with all internal SAFE Act Audits
   3. Minimum of one SAFE Act training course per year
9. Proficiency with Microsoft Office and Email.
10. Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful.
11. Core Competencies: Core Competencies are consistent for all positions across the organization are aligned with Weokie Federal Credit Union’s Core Values.
    1. Member focus (internal and external: Builds members confidence, is committed to increasing members satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, and responds to internal members.
    2. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
    3. Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
12. Job Specific Competencies: This position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:
    1. Job Knowledge: Understands duties and responsibilities, has necessary job knowledge and technical skills, understand company mission/values, keeps job knowledge current, and is in command of critical issues.
    2. Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
    3. Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, and owns/acts on quality problems.
    4. Communication Skills: Proficient in both English and Spanish, excels in conveying intricate financial concepts and instilling confidence in the credit union's financial standing across diverse audiences with varying levels of technical expertise. This includes effective communication of complex financial issues to ensure a comprehensive understanding among WEOKIE members.
    5. Relationship Building: Develops new business, identifies and sells to customer’s needs, translates product features to benefits, has excellent listening skills, sensitive to member’s needs, delivers effective presentations, negotiates well, uses closing skills appropriately, and develops sales skills.
13. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; and talk or hear. The employee may occasionally lift and/or move up to 10 pounds.
14. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.