Mgr- Transfer Sr ANZ in Brisbane, Queensland at Subway

At Subway, we are not standing still. We are building.

This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.

You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world.

If you bring energy, accountability and a bias for action, you will fit right in.

We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.

This is your chance to be part of what's next.

Senior Manager, Franchising ANZ

Location: Brisbane, Australia

This role takes overall responsibility for the end-to-end franchising processes for Australia and New Zealand. Manage the New Applicants process from concept status through to either decline or approval. Coordinate with Director, Franchise Performance (DFP) and wider SMO team to complete interviews and On the Job Evaluations (OJE's) as required. Summarize all findings and agree on final position with Key Stakeholders. Communicate directly with candidates and franchisees as required to facilitate new applicant and transfer processes. Administer all documentation as required by internal policy and Australian and New Zealand Laws and regulations. Ongoing review of all processes and documentation that relate to franchising to ensure accuracy and to simplify processes wherever possible. Stay up to date with best practice and recommend and implement change to systems. Responsibility for rolling out and maintaining FranConnect CRM within ANZ when launched.

• Oversee, prepare and review all franchising and transfer documentation and processes to ensure consistency and compliance with law and Subway Policy. Track all stages of the franchising and transfer process to ensure timely follow up (25% of time)
• Review all Subway documentation and forms that relate to transfers and recommend changes to improve accuracy and efficiency. Consolidate documents and move to DocuSign where permitted (20% of time)
• Review all required documentation submitted by BD offices to ensure accuracy and completeness; follow up with corrections or additional information requests (15% of time)
• Coordinate interviews and meetings in each SMO territory with DFP's and BDM's as required. Validate information received and finalize decisions in conjunction with DFP's (10% of time)
• Work closely with the legal team (Transfers/Franchising) to finalize paperwork, move transfers to approval stage and agree on settlement dates. Communicate clearly with franchisees to ensure timely completion (10% of time)
• Monitor and maintain the Subway Franchising Microsite. Ensure all content is current, accurate, and contacts are maintained correctly (10% of time)
• Identify opportunities to target and advertise to New Franchisee sources that improve candidate quality. Make recommendations and budget requests to Director of Development ANZ (5% of time)
• Track and monitor MUO performance on key indicators to ensure 'Ready to Grow' Status is current. Coordinate findings and validate with DFP's in each territory (5% of time)

• 5-8 years of experience in Franchising or Legal Administrative work
• Bachelor's degree in Business, project management, legal, contracts, finance, law, or equivalent
• Preferred education/certifications in Project Management or Legal studies
• Ability to manage time and multi-task effectively
• Highly accurate completion of work
• Clear and concise communication
• Proficiency with computer applications
• Strong interpersonal skills
• Project Management ability to manage multiple transfers simultaneously
• Stakeholder management
• Ability to negotiate with applicants, existing franchisees, and internal stakeholders
• QSR experience with Franchisee model
• CRM and Data Management
• Analytical skills to review processes and recommend improvements
• Understanding of legal requirements for franchisee transfer in Australia/NZ

• Impact: Your work directly affects franchisee success across 1,500 locations in ANZ
• Ownership: You'll have the autonomy to streamline processes and implement improvements
• Growth: Opportunity to roll out and manage the new Fran Connect CRM system
• Collaboration: Work with a dynamic team across legal, development, and business development functions
• Competitive benefits package including bonus program, health insurance support, generous leave, and more

Subway is committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job duties.