Clinic Office Assistant in Carthage, North Carolina at FirstHealth of the Carolinas

Overview

· Manages scheduling of appointments

· Office automation skills.

· Check paatients in and out

· Strong interpersonal and verbal communication skills.

· Good organizational skills.

· Committed to and demonstrates excellent customer service when dealing with all types of customers.

Responsibilities

• Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
• Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
• Identifies barriers to communications
• Verifies insurance eligibility, scans insurance card, and photo ID.
• Checks patients in and or out for visit in appropriate manner.
• Accurately and accordingly to policy, posts payments.
• Work no show report / letters
• Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month

Qualifications

• High School Graduate or GED
• Knowledge of computer applications and programs such as Outlook, Word, and Excel.
• Excellent communication and computer skills required.
• Self-starter, highly motivated candidate with friendly, outgoing personality, and excellent customer service skills required.
• Ability to work in a busy office setting.