Solutions Engineer in Richmond, British Columbia at NORSAT INTERNATIONAL INC
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Job Description
Summary:
The Technical Support Engineer works closely with cross-functional teams to support the delivery of technical solutions that meet customer requirements. This role focuses on maintaining technical documentation, coordinating product information, and supporting the execution of customer and internal engineering initiatives.
What You'll Do:
- Provide technical support for RF components, satellite equipment, and related communication systems
- Investigate, troubleshoot, and resolve product issues reported by internal teams or customers
- Analyze technical problems, identify root causes, and recommend corrective actions
- Support product testing, validation, and basic configuration activities
- Maintain accurate records of issues, resolutions, and product updates in internal tracking systems
- Assist with reviewing product specifications and identifying discrepancies or gaps
- Support internal teams with technical inquiries related to product functionality and performance
- Coordinate with engineering on issue escalation and product improvements
- Assist with product setup guidance, configuration support, and usage clarification
- Maintain and update knowledge base articles, support documentation, and internal reference materials
- Track and organize product-related data, including revisions, part numbers, and change history
- Generate basic reports on recurring issues, support trends, and product feedback
What You'll Bring:
- Bachelor’s degree in Electrical, Electronics, or Mechatronics Engineering
- 1–3 years of experience in technical support, product support, or testing/validation roles
- Basic understanding of RF systems, telecommunications, or electronics troubleshooting
- Experience diagnosing technical issues using structured problem-solving approaches
- Familiarity with ticketing systems, databases, or internal tracking tools
- Ability to interpret technical specifications, schematics, or product documentation
- Strong communication skills with the ability to explain technical concepts clearly
- Detail-oriented with strong documentation and organizational skills
What We Offer:
- Paid vacation days;
- 5 paid sick days;
- 100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies);
- RRSP program;
- Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations;
- 100% reimbursed for job-related training;
- On-going training available;
- Flexible hours of work based on position;
- Employee Referral Program;
- Employee Award Program;
- Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416);
- Leisure areas in the office, employees are encouraged to have some fun! (i.e., ping pong table, foosball, Wii, tabletop games, card games);
- Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas.
Please note that benefits may vary by location and employment status.
This is an on-site position, so relocation will be required. Remote work is not supported at this time.
Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/ Study Permit. Unfortunately, we are unable to provide assistance for work authorization.
About Us:
Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies.
Why Join Norsat International Inc.?
We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential.