Fleet Readiness Specialist II in San Francisco, California at Alto

Fleet Readiness Specialist II

About Alto

Alto is a destination for innovative, intellectually curious, and forward-thinking people. We are disrupting the rideshare industry with a revolutionary, elevated experience and a sustainable business model. At Alto we hire W-2 employee drivers and maintain a company-operated fleet of luxury vehicles. In 2024, we entered into a strategic partnership as Uber's premier fleet operator in Los Angeles and Miami and are rapidly growing our operations in these markets and beyond. Our pillars of safety, consistency, andhospitality give Alto a differentiated experience and advantage from our competitors. Today, we operate in Los Angeles, Dallas, Miami, and Houston with ambitions for nationwide expansion coming soon! Check out more about us here.

Position Overview

The Fleet Readiness Specialist II (FRS II) is responsible for advanced vehicle readiness verification, technical troubleshooting, and the resolution of issues identified during daily Pre-Flight Checklists. Serving as the second level of technical support, the FRS II ensures Fleet Readiness Specialist I inspections are completed accurately, investigates escalated sensor and system concerns, and coordinates with Vehicle Technicians, engineering, or manufacturing teams when additional support is required. Beyond troubleshooting, this position owns the resolution process from initial escalation through final verification to reduce vehicle downtime.

Department: Operations & Support

Location: California

Employment Type: Full-Time, Hourly

Reports To: Operations Management

Rate: $28/Hour

Where you Own, and where you support:

• The Fleet Readiness Specialist II Owns
• Pre-Flight Inspection verification, quality assurance, and auditing of FRS I checklist execution Advanced technical troubleshooting and diagnostics on cameras, LiDAR, radar, and vehicle sensor systems
• Work order creation, resolution tracking, and end-to-end ownership of escalated technical issues
• Fleet health monitoring, root cause analysis, and development of technical runbooks to reduce repeat failures
• Technical coaching, onboarding support, and guidance for FRS I personnel
• Organization and flow optimization of FRS I personnel

The Fleet Readiness Specialist II is expected to actively communicate fleet health trends and operational blockers, leading technical resolution and coordinating with engineering, maintenance, and management teams to maximize fleet reliability.

Why this role

• Technical ownership: Take full end-to-end ownership of complex vehicle hardware and software issues from initial escalation through final resolution.
• Advanced tech stack: Work directly with state-of-the-art autonomous vehicle sensor suites,diagnostic tools, and software interfaces.
• Leadership & mentorship: Serve as the primary technical anchor for frontline technicians, building bench strength and operational excellence.
• High-impact problem solving: Drive continuous improvement by conducting root cause analysis to eliminate repeat failures and reduce fleet downtime.

You will:

• Verify inspection quality: Review and audit Pre-Flight Checklists completed by FRS I personnel,verifying accuracy and providing technical feedback and guidance.
• Perform technical diagnostics: Investigate failed inspections and perform authorized advanced troubleshooting on cameras, LiDAR, radar, and sensor interfaces using diagnostic tools.
• Manage work orders & resolution: Convert escalated inspection failures into clear work orders, track repairs with engineering/maintenance teams, and verify fixes before returning vehicles to service.
• Monitor fleet health: Track fleet health metrics, analyze recurring faults, conduct root cause analysis, and develop troubleshooting runbooks to streamline issue resolution.
• Provide technical leadership: Serve as the primary technical escalation point for FRS I personnel, supporting onboarding, hands-on coaching, and reinforcing safety and documentation standards.

What you bring to the table:

• High school diploma or equivalent; technical certification or relevant automotive/electronicstraining preferred.
• Experience in automotive diagnostics, fleet maintenance, electronics troubleshooting, robotics, or autonomous vehicle operations.
• Working knowledge of vehicle sensors, electronic systems, and diagnostic processes.
• Experience managing technical work orders, service tickets, or maintenance tracking systems.
• Ability to investigate technical problems and perform structured root cause analysis.
• Strong communication skills and ability to coordinate across operational and technical teams.
• Valid driver's license and acceptable driving record when vehicle movement is required.
• Ability to stand, walk, bend, and work around vehicles throughout the shift in indoor and outdoor fleet environments.
• Flexibility to support a 24/7 operational environment, including early mornings, evenings, weekends, and holidays.

We prefer

• Familiarity with camera, radar, LiDAR, or other advanced vehicle sensor technologies.
• Experience documenting technical procedures or creating troubleshooting runbooks.
• Prior experience in a safety-critical operating environment or specialized technical service facility

ADA Statement:

The above statements describe what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement:

Alto is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.