Club Manager in Cleveland, Texas at Snap Fitness

Job Summary

The Club Manager is responsible for the overall operational, sales, and service performance of the fitness club. This role ensures a welcoming and safe environment for members and staff, delivering an exceptional member experience while achieving business and revenue goals. The Club Manager leads and develops a high-performing team, oversees daily club operations, and actively drives marketing and membership sales initiatives. This is a high-energy leadership role for someone who thrives in a sales-oriented, community-driven environment.

Key Responsibilities

Team Leadership & Management

• Recruit, hire, train, and develop staff, including Assistant Managers and Personal Trainers.
• Manage employee performance, resolve staff concerns, and conduct disciplinary or termination actions in collaboration with the Regional Director and HR.
• Submit new hire, termination, and payroll paperwork in a timely and accurate manner.
• Schedule front desk staff and ensure sufficient coverage during operating hours.

Customer Service & Member Experience

• Create and maintain a welcoming atmosphere for all members, guests, and staff.
• Ensure superior customer service standards are consistently met by all team members.
• Resolve member issues and concerns promptly and professionally.
• Handle new member sign-ups, tours, and onboarding.
• Facilitate Personal Training product integration during point-of-sale interactions.

Operations & Facility Management

• Maintain overall cleanliness and maintenance of the facility.
• Ensure club safety for employees and members.
• Monitor and communicate equipment repair needs promptly.
• Oversee and participate in daily cleaning duties, including assigned zones.

Sales & Marketing

• Achieve established membership and personal training sales goals.
• Track Personal Training revenue and report on key metrics.
• Organize local events to increase brand awareness and generate memberships.
• Train staff on current marketing promotions and club initiatives.

Financial Oversight

• Review and analyze monthly financial statements.
• Develop and implement action plans to improve financial performance.

Other Duties

• Perform other job-related duties as assigned to support the success of the broader business objectives.

Qualifications and Education Requirements

• High school diploma or GED required.
• Associate degree or higher is preferred.
• Previous management experience required, preferably in the fitness or hospitality industries.
• Experience with membership or service-based sales strongly desired.
• Basic computer skills, including proficiency with Microsoft Office Suite.

Skills and Competencies

Leadership & Communication

• Strong leadership and motivational skills with a team-oriented approach.
• Excellent interpersonal, verbal, and written communication skills.
• Effective listener and problem-solver with a diplomatic approach to conflict resolution.

Customer Service & Sales

• Superior customer service skills, ideally within the fitness or service industry.
• Sales-driven mindset with experience achieving or exceeding sales targets.

Operational & Organizational Skills

• Strong time management, organizational, and multitasking abilities.
• Capable of handling a variety of member needs and team priorities.

Technical & Physical Requirements

• Ability to operate and demonstrate fitness equipment safely and effectively.
• Must be able to stand or walk for extended periods and lift up to 50 lbs as needed.

Certifications Required

• CPR/AED certification may be required depending on local regulations.