Compliance Assistant in Nashville, Tennessee at Old Hickory Credit Union

Join a Team that Treats You Like Family—and Works Together to Make a Positive Difference

At Old Hickory Credit Union, we’re more than just a financial institution – we’re a close-knit team that’s been serving our neighbors since 1934. We’re passionate about providing exceptional member service and building genuine connections with our members. For over 90 years, our employees have been the heart of everything we do, and we’re committed to helping them learn, grow, and succeed.

What’s great about working at OHCU:

• Competitive pay and a robust benefits package
• Paid on-the-job training to help you succeed starting day one
• Career growth opportunities within a stable, community-driven organization
• A welcoming workplace where your contributions truly matter

We’re currently looking for an outgoing, dependable, and service-focused Compliance Assistant. In this full-time role, you’ll be the knowledgeable, detailed professional ensuring member documentation is complete, consistent, and compliant, all while being part of our mission: “Making a Positive Difference in our Neighbors’ Lives”. If you’re ready to work with a team that values integrity, compassion, and community, we’d love to meet you!

Typical working hours: 8:00 AM - 4:00 PM Monday-Thursday, 8:00 AM - 5:00 PM Fridays

FLSA Status: Hourly, non-exempt

Work Location: Nashville, Tennessee (this is not a remote position)

Role Overview:

Provide expert support and monitoring/feedback to member service teams in the areas of account qualification/opening and lending. Verify new accounts and new loans are opened correctly and related documentation is complete and accurate. Ensure that new accounts and loans comply with all applicable laws, regulations, and policies. Perform necessary tasks related to deceased member accounts and returned mail processing.

Essential Functions & Responsibilities:

• 55% - Review all new consumer loan files and related documentation for accuracy, completeness, and compliance with all applicable laws, regulations, and policies. Notify member services team members and supervisors of exceptions and monitor to ensure corrections are completed in a timely manner. Prepare reports on findings for management review.
• 20% - Review all new membership/account files and related documentation for accuracy, completeness, and compliance with all applicable laws, regulations, and policies. Notify member services team members and supervisors of exceptions and monitor to ensure corrections are completed in a timely manner. Prepare reports on findings for management review.
• 10% - Review documentation for new membership/account opening for all specialized account types (i.e. Business, Fiduciary, Trust) prior to opening. Identify missing, incomplete, and/or incorrect documents. Provide timely feedback and account opening instructions to member service teams.
• 5% - Assist with deceased member process. Review system reports, account records, and related documentation. Communicate relevant information and instructions to other team members.
• 5% - Returned Mail: Process all returned mail in a timely manner. Update system records to reflect bad addresses. Prepare fee list for branch/service center employee processing. When possible, send change of address notices to members.
• 5% - Make a positive contribution to the credit union team effort by performing other duties as may be assigned from time to time.

Additional Information:

Will be required to complete necessary training and exams to earn the following two designations from America’s Credit Unions within 180 days.

• Certified Bank Secrecy Act Professional (CBSAP)™
• Certified Credit Union Compliance Officer (CUCO)™

Additional information about these designations can be found online at https://www.americascreditunions.org/events-and-training/designations

Skills:

• Organized, self-sufficient, initiative, independent, thorough
• High attention to detail
• Good judgement and critical thinking
• Confidence
• Strong communication skills to interact with colleagues in a professional manner
• General knowledge of new accounts and lending
• Computer skills including Microsoft Office
• Extremely dependable and punctual

Qualifications:

• Previous banking or credit union experience in new account opening or consumer lending required
• High school diploma or GED required; two-year college degree preferred
• Able to pass a background check and a drug screen
• Candidate must successfully pass an employment credit check. Any current delinquencies or bankruptcies still showing on the credit report may result in failure of the check. The review may include, but is not limited to, past due items, late payments, unpaid charge-offs, collections (non-medical), judgments, bankruptcies, repossessions, and foreclosures.

Benefits:

• Medical, Dental, Vision
• 401K with Company Match
• Life (company paid)
• Short Term Disability (company paid)
• Long Term Disability (company paid)
• Telemedicine (company paid)
• Paid federal holidays
• Paid Time Off
• Birthday time off
• Tuition reimbursement

Equal Opportunity Employer: Old Hickory Credit Union does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.