INR Customer Care Representative in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an INR Customer Care Representative based in the United States.

This role plays a vital part in supporting patients enrolled in a remote INR testing program, ensuring they can safely and accurately manage their health from home.
You will serve as a key point of contact for patients, helping them report test results, troubleshoot devices, and navigate testing processes with confidence.
The position is highly patient-facing and requires strong communication skills, empathy, and attention to detail in every interaction.
You will also collaborate with healthcare providers to ensure timely communication of critical test results and follow-up actions.
Working in a fast-paced care support environment, you will help ensure continuity of care and improve patient adherence to treatment plans.
This is an opportunity to make a direct impact on patient safety and outcomes through daily, meaningful support interactions.

• Handle inbound calls from patients to collect, document, and accurately record INR test results in patient records.
• Assist patients with ordering testing supplies and ensuring continuity of their remote monitoring care.
• Provide technical troubleshooting support for INR testing devices and resolve patient issues efficiently.
• Make outbound calls to physician offices to communicate out-of-range test results and ensure timely clinical follow-up.
• Maintain accurate documentation across multiple systems while ensuring data integrity and compliance.
• Support patients with clear communication, empathy, and guidance to improve adherence to testing schedules.
• Collaborate with internal teams to escalate issues and ensure seamless patient experience across the program.

• 1+ year of experience in customer service, preferably in a call center or healthcare support environment.
• High School Diploma or GED required.
• Strong computer literacy, including Microsoft Office and ability to navigate multiple systems simultaneously.
• Ability to troubleshoot basic technical issues with medical or digital devices.
• Excellent communication skills with strong attention to detail and accuracy.
• Strong interpersonal skills with a patient, empathetic, and customer-focused approach.
• Ability to adapt quickly in fast-paced, dynamic environments with shifting priorities.
• Strong reliability and ability to work scheduled hours (Monday–Friday, 5:00am–5:00pm PST).

• Competitive hourly pay range ($20.00–$31.00 depending on experience and location)
• Comprehensive healthcare coverage including medical, dental, and vision plans
• 401(k) retirement plan with company match (up to 7%)
• Health Savings Account (HSA) with company contributions
• Paid time off and holiday benefits
• Stock purchase and potential incentive bonus programs
• Education and professional development reimbursement opportunities
• Employee benefits package designed to support long-term wellness and financial security
• Structured, supportive work environment focused on patient care and service quality