AI Implementation Specialist in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a AI Implementation Specialist based in the United States.
This role sits at the intersection of fashion, design operations, and generative AI adoption, helping creative and product teams successfully onboard and scale usage of an advanced AI design platform. You will guide customers through hands-on training, enablement, and workflow integration so they can move from concept to production-ready outputs more efficiently. The position is highly customer-facing and requires the ability to translate complex AI capabilities into practical, real-world fashion use cases. You will work closely with Customer Success, Product, and Engineering teams to improve onboarding experiences and resolve adoption barriers. This is a fast-paced, high-impact environment where feedback loops directly shape product improvements. The role is ideal for someone who enjoys teaching, problem-solving, and shaping how creative professionals adopt new technology.
In this role, you will drive customer success by enabling effective adoption of AI-powered fashion workflows and ensuring users gain maximum value from the platform. You will be responsible for onboarding, training, and ongoing support while continuously improving enablement resources.
- Lead onboarding sessions, live trainings, and working sessions to help new users become productive quickly
- Provide ongoing customer support through email, Slack, Loom, live calls, and support channels, troubleshooting issues as they arise
- Guide customers in applying AI tools to real-world fashion workflows such as design, DPC, product development, and visual creation
- Monitor customer usage patterns and feedback to identify friction points, training gaps, and opportunities for improvement
- Escalate technical bugs and product issues with clear documentation, context, and reproduction steps to Product and Engineering teams
- Create and maintain onboarding materials, training decks, documentation, Loom videos, and workflow guides
- Partner with Customer Success to support adoption, retention, and expansion efforts
- Collaborate with Product and Engineering to relay customer insights and improve usability and product experience
- Stay up to date on product releases and AI tooling trends relevant to fashion and design workflows
The ideal candidate brings a blend of fashion industry expertise, technical curiosity, and strong customer-facing communication skills, with the ability to teach and support complex creative workflows.
- 3–7+ years of experience in fashion-related roles such as design, accessory design, DPC, CAD, 3D, product development, or design operations
- Hands-on experience with digital product creation workflows including PLM, CAD, 3D design, or virtual product development
- Strong visual and aesthetic understanding of fashion products, including garments, materials, prints, and styling
- Experience in training, enablement, customer support, or user education in a professional environment
- Comfortable working directly with designers, product teams, and cross-functional stakeholders
- Strong troubleshooting and problem-solving skills with the ability to diagnose issues independently before escalating
- Ability to quickly learn new software tools and clearly explain workflows to non-technical users
- Excellent written and verbal communication skills with a customer-first mindset
- Familiarity with generative AI tools such as Midjourney, DALL·E, ChatGPT, or Adobe Firefly
- Proficiency in Adobe Illustrator and Photoshop
- Highly organized, proactive, and comfortable in a fast-paced startup environment
- Competitive base salary ($75,000–$95,000) with flexibility for exceptional candidates
- Equity participation opportunities (where applicable)
- Learning and development support, including professional growth stipend
- Annual company-wide offsite and team gatherings
- Exposure to cutting-edge generative AI technology in the fashion industry
- Fast-paced, innovative environment with strong ownership and impact potential
- Opportunity to work closely with product and engineering teams on shaping user experience
- Remote-friendly work structure within the United States.